Practice Manager - Multispecialty Group

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• Maintains organization of the office consistent with the goals and requirements of the company.
• Coordinates the supervision of employees through delegation of appropriate responsibility and authority to qualified staff.
• Establishes minimum requirements consistent with and complementary to company policies and procedures for effective supervision of staff.
• Initiates all new hires, promotions, salary adjustments, disciplinary actions, terminations, and commendation for all personnel.
• Prepares paperwork required by Human Resources and maintains current employee information on all personnel.
• Assures that patient records are maintained and are in compliance with all local, state, federal and accreditation regulations.
• When applicable, implements, trains staff and maintains Electronic Health Record for practice.
• Streamlines all office procedures to better utilize personnel at highest capacity.
• Processes and forwards all invoices, status reports, volume reports, and various requested reports to the Director on a weekly basis.
• Maintains knowledge of all current local, state, federal and accreditation regulations.
• Communicates effectively with all internal and external customers, striving to reach solutions to problems and resolve issues that are most beneficial.
• Provides reports as requested by Director.
• Initiates staff meetings to ensure knowledge of all rules and regulations, facility problems and maintains open lines of communication.
• Attends all staff and in-service meetings.
• Assists and maintains all budget activities and requirements, providing fiscal statistics, as required by Director.
• Coordinates and maintains current knowledge of reimbursement requirements/regulations and assists in the initiation of changes to the charge system to maximize revenue in coordination with the Billing and Collections Company and/or on-site Billing personnel.
• Maintains and implements current knowledge of all managed care requirements in coordination with the Director of Managed Care.
• Monitors and implements all system needs and requirements in coordination with IT.
• Ensures the facility is clean and presentable at all times.
• Anticipates Director’s needs by gathering records, reports, correspondence or other specific information as needed.
• Composes correspondence and sends to appropriate individuals under the direction of the Director.
• Participates in professional development activities to keep current with health care trends and practices.
• Presents a professional manner and dress in representing the company to clients and staff.
• Possesses basic knowledge in all areas of Managed Care policies and procedures.
• Maintains amicable relationships with all providers to ensure excellent working environment.
• Coordinates all activities with Director to ensure compliance in all areas of Managed Care, Medicare and Medicaid.
• Provides phone support, as needed.
• Provides support to other personnel on an as needed basis.
• Coordinates office supply needs for purchase and ensures cost-effective pricing and monitoring.
• Ensures that a neat and orderly work area is maintained.
• Ensures all mail is processed daily.
• Highland Medical, P.C. Standards
• A. Organizational
• Demonstrates adherence to Highland Medical, P.C. standards including:
• Working Together
• Demonstrates the ability to work together with employees
• Demonstrates courtesy and respect in all customer interactions
• Demonstrates a positive spirit of service
• Empowerment
• Demonstrates use of self-directed communication and decision-making
• Demonstrates effective problem-solving skills
• Demonstrates accountability for own words and actions at all times
• Demonstrates ability to complete work responsibilities/projects in a thorough and timely manner
• Communication
• Demonstrates positive communication in all interactions
• Demonstrates professionalism and courtesy in all interactions
• Appearance
• Demonstrates personal pride in appearance
• Demonstrates compliance with dress code
• Demonstrates assistance in maintaining a clean, clutter-free environment
• Responsiveness
• Demonstrates ability to provide timely feedback/communication to patient, visitor, or co-worker
• Demonstrates effective problem-solving to point of resolution for customer
• Excellence in Service
• Demonstrates ability and desire to exceed customer (internal or external) expectations within job requirements
• Demonstrates positive outcomes in all aspects of job requirements

• Bachelor Degree Preferred
• 1-3 years Work Experience in Practice Management Preferred
• Thorough understanding of managing staff and a medical office (Medium proficiency)