Human Resources Manager

Job Title:

Human Resources Manager

Department:

Human Resources

Reporting To:

 General Manager

Job Summary

• The Human Resources Manager is responsible for enhancing the hotel's human resources by planning, implementing, and coordinating employee evaluations, employee relations, and the enforcement of the hotel's policies and procedures.
• The Human Resources Manager's responsibilities include recruiting and training new hires, managing employee data, taking steps to retain our people, and analyzing training needs to design employee development programs.
• The Human Resources Manager serves as a link between management and employees by handling questions, interpreting and administering contracts, and helping resolve work-related issues. The Human Resources Manager also crafts HR strategies in alignment with our business needs.

Duties & Responsibilities

• Develops the hotel's HR strategy in conjunction with the Mission, Vision, Core Values, Goals, and Objectives of the hotel, and presents it to the Owners and Executive Committee.
• Establishes the Choice HR framework at the property, including:
• Encouraging managers and line staff to enroll in Choice University.
• Ensuring managers' and line staff's completion certificates are kept on file.
• Utilizing Choice University programs and certificates.
• Developing staffing policies in line with Choice guidelines.
• Develops and implements the company's policies and programs.
• Ensures that all policies comply with legal regulations.
• Oversees all HR functions.
• Develops, monitors, and implements the company's people management strategy.
• Manages the HR Department's annual budget.
• Reports on the performance and progress of the HR Department to senior stakeholders.
• Directs change management and organizational development.
• Plans, executes, and facilitates the annual management retreat and other training sessions for the Management Team.
• Provides HR oversight for Assistant Managers, Managers, and Assistant HODs.
• Manages the files of Assistant Managers, Managers, and Assistant HODs.
• Prepares HR-related documents on behalf of the GM and AGM for HODs.
• Designs HR forms, documents, and processes.
• Analyzes training needs to design employee development, language training, and health and safety programs.
• Conducts training for managers (recruitment, effective roster costing, discipline procedures, appraisals, etc.).
• Assists Department Heads in customizing job descriptions for their respective departmental positions.
• Assists Department Heads in customizing the new hire training and onboarding process.
• Develops a reward and recognition system and conducts quarterly Employee Appreciation Meetings.
• Performs the role of advisor, consultant, and counselor to management and staff, based on the guidance of the Employee Handbook.
• Develops strategies to correct operational problems relating to staff (including absenteeism, turnover, retention, morale, etc.), and maintains records and compiles statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
• Develops strategies to ensure a database of prospective team members is available to fill open positions at all times.
• Conducts exit interviews to identify reasons for employee resignations.
• Manages industrial relations issues of the hotel; consults the General Manager, Assistant General Manager, and the Company's Labor Attorney when necessary; and represents the organization at personnel-related hearings and investigations.
• Manages workers' compensation, rehabilitation, and medical insurance.
• Investigates and reports on industrial accidents for the insurance carrier and The National Insurance Board.
• Establishes relationships with external organizations, including government training agencies, training consultants, private training providers, and professional associations; coordinates Bahama Host, CPR, First Aid, and Firefighting courses.
• Provides advice to the General Manager and Assistant General Manager that will assist in meeting strategic objectives.
• Manages the legal issues of the department with the assistance of the hotel's appointed lawyer.
• Responds to requests for information from internal and external sources, including Owners.
• Maintains remuneration scales in accordance with financial objectives.
• Plans bonus, commission, and incentive schemes for relevant staff.
• Prepares efficient work schedules considering hotel and labor requirements (ensures Managers retain copies on file).
• Approves leave after considering hotel requirements, in conjunction with the Department Head, prior to providing approval to the employee.
• Works with the Financial Controller and the Assistant General Manager in the preparation and management of the Department's budget.
• Ensures Managers are conducting monthly departmental meetings; attends and obtains minutes for record keeping.
• Serves as a link between management and employees by handling questions, interpreting and administering contracts, and helping resolve work-related issues.

Qualifications

Education & Certifications

• Bachelor's degree (BSc) in Human Resources, Organizational Psychology, Business Administration, or a related field required; master's degree a plus.
• Professional HR certification (SHRM-CP, SHRM-SCP, PHR, SPHR, CIPD, or local equivalent) strongly preferred.
• Additional diploma or qualification in Hotel/Hospitality Management is a plus.
• Continuing education in Bahamian labor law and industrial relations is a plus.

Experience

• Minimum of five (5) years of progressive HR experience, including at least two (2) years in an HR Manager or senior HR Generalist role within the hospitality industry.
• Hands-on experience with full-cycle recruitment, onboarding, employee relations, performance management, and offboarding.
• Hands-on experience with payroll processing and HRIS systems.
• Demonstrated experience managing industrial relations, grievances, disciplinary processes, and union/non-union workforces.
• Experience designing and delivering training and employee development programs.
• Experience preparing and managing departmental budgets.
• Working knowledge of Bahamian labor law, The National Insurance Board requirements, and workers' compensation processes.

Knowledge, Skills & Abilities

• Thorough understanding of HR best practices, labor legislation, and employment law, with emphasis on hospitality and on-caller workforce practices.
• Strong strategic thinking and the ability to act as a visionary partner to senior leadership.
• Strong leadership qualities with the ability to lead and develop an HR team and fulfill an executive function.
• Strong business and financial acumen, including financial planning, budgeting, and reporting.
• Excellent communication skills (verbal, written, and listening), with the ability to interact effectively at all organizational levels.
• Highly developed interpersonal, counseling, and conflict-resolution skills.
• Ability to maintain the highest level of confidentiality, discretion, and ethical conduct.
• Ability to remain calm, objective, and professional in stressful or sensitive situations.
• Excellent organizational, time-management, and multitasking skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook), HRIS, payroll, and applicant-tracking systems.
• Commitment to diversity, equity, and inclusion in the workplace.

Physical Requirements

• Primarily an office-based role; must be able to sit at a desk and work at a computer for extended periods.
• Must be able to stand, walk, bend, and move throughout the property to engage with staff and conduct meetings, training sessions, and investigations.
• Must be able to lift, push, pull, and carry up to 25 lbs (11 kg) occasionally (files, training materials, office supplies).
• Must have manual dexterity and hand/eye coordination sufficient to operate a computer, telephone, and standard office equipment.
• Must have visual acuity (with or without correction) sufficient to read documents, computer screens, and reports.
• Must have hearing (with or without correction) sufficient to conduct interviews, counseling sessions, and meetings in person and by telephone.
• Must be able to communicate clearly in English, both verbally and in writing.

Working Conditions

• Hotel is a 24/7 operation; must be available to work flexible hours, including occasional evenings, weekends, and public holidays, to meet operational needs.
• Must be available on-call for urgent employee relations or industrial relations matters.
• Work is primarily indoors in a climate-controlled office; occasional walking throughout the property, including back-of-house areas, is required.
• Will interact daily with team members at all levels and must maintain a professional, approachable, and confidential demeanor at all times.
• Required to wear professional business attire in accordance with hotel standards.

Disclaimer

• This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties, responsibilities, and activities may change at any time, with or without notice, in accordance with the needs of the business. Employees are required to perform any other job-related duties assigned by their supervisor.
• Comfort Suites Paradise Island Bahamas is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law.