Swedish speaking Customer Support Agent in Malta

Tech Company | Online Marketplace | Relocation to Malta | Hybrid / Remote in Malta

Looking for a Swedish-speaking job in Malta where you can build international experience, not just take a job abroad?

Join a fast-growing tech company in Malta working with global online marketplaces, helping create safer digital spaces for millions of users.

This is your chance to work in tech, gain experience in online moderation, payments, disputes and fraud prevention, while living in the Mediterranean.

Why Malta?

Malta has become one of Europe’s leading hubs for tech, digital services and online platforms.

Living in Malta means:

• 300+ days of sunshine
• International work environment
• English-speaking business culture
• Strong Scandinavian expat community
• Mediterranean lifestyle by the sea

This role strengthens your CV with experience in customer operations, online marketplaces, fraud prevention and digital compliance.

The Role – Swedish Content Moderator & Customer Support Agent (Email-Based)

This is not a phone-heavy call centre job.

You’ll support users via email, helping buyers and sellers navigate marketplace rules, payments and disputes.

Your responsibilities include:

• Responding to user inquiries via email
• Managing complaints and disputes between buyers and sellers
• Handling returns, refunds and payment adjustments
• Processing payments and resolving discrepancies
• Monitoring fraud and policy violations
• Reviewing content and ensuring compliance with publication rules
• Collaborating with internal teams and external partners
• Providing feedback on user trends and system improvements

You’ll become an expert in marketplace rules, digital transactions and online safety.

Requirements

• Fluent in Swedish
• Good English skills
• Detail-oriented and structured
• Comfortable making decisions based on guidelines
• Reliable and accountable
• Interested in tech, marketplaces or the sharing economy

Previous experience is a plus — but not required.

What matters most is your mindset.

Benefits

• - Flexible hybrid model (Work from home in Malta or office)
• - Additional vacation days
• - Private health insurance
• - Team performance bonus
• - Work-from-home allowance
• - Relocation support
• - Free office transport from selected areas
• - Corporate discounts (gym, shops, taxis)
• - Comprehensive onboarding and continuous training
• - International work environment

Career Growth in Tech & Moderation

50% of managers and specialists started as content moderators.

From here, you can grow into:

• Quality & Training
• Fraud & Risk
• Compliance
• Team Lead
• Operations

If you’re ambitious, Malta’s tech sector offers real internal mobility.