Compliance Manager

About us

Southern Cross Health Insurance is shaping a healthier Aotearoa New Zealand. Our purpose is simple: empowering our members to live well for longer. We're here to give peace of mind through timely access to quality care, inspire healthier living, and lead positive change across the health system. As a New Zealand-owned, member-based organisation, we're building a future where wellbeing is at the heart of everything we do -- delivering exceptional value for our members and creating an environment where our people thrive.

Now is an exciting time to join us. You'll be part of a high-performing, values-driven team where people are at the heart of everything we do -- and in return for your talent, you'll have the opportunity to grow, make an impact, and be proud of the difference your work makes.

About the role

At Southern Cross Health Insurance, our purpose is to help our members live their healthiest lives for longer. As a regulated insurer, strong compliance capability is essential to maintaining member trust and ensuring fair outcomes.

We’re looking for a Compliance Manager to help translate regulatory requirements into practical guidance across the organisation. This role sits within our Risk & Compliance function and plays a key role in ensuring regulatory obligations are clearly understood and effectively embedded across the business.

About the role

This role focuses on helping the organisation interpret and operationalise regulatory obligations. You’ll work closely with leaders, project teams and operational areas to provide clear, practical compliance advice.

You’ll also support the ongoing development of our compliance framework, helping teams manage compliance risk and strengthen control environments in their day-to-day operations.

As regulatory expectations continue to evolve — particularly in areas such as CoFI — the role will increasingly provide compliance advisory support across business initiatives and change programmes.

What you’ll do

• Maintain and enhance the compliance obligations register within the enterprise risk management system.​
• Assess compliance risks, issues, incidents and provide guidance on viable solutions.​
• Evaluate the efficiency of regulatory controls and support Line 1 to continuously improve them.​
• Design and deliver compliance education, tools and resources that build capability across the business.​
• Effectively translate legislative, regulatory, or other technical requirements into clear, plain English, making requirements easy for all business areas to understand and implement confidently.​
• Maintain compliance guidance documents, training modules and processes. ​
• Provide advisory support for compliance-related incidents, breaches and near-misses.​
• Develop high-quality compliance reporting for Board and governance committees.​
• Support preparation and submission of regulatory returns.​
• Partner with business leaders to embed effective compliance practices and strengthen risk culture.​
• Deliver compliance assurance through monitoring, and validating that business activities and controls align with regulatory obligations, recommending improvements to address control gaps

What you’ll bring to the role

• Law degree required, with strong understanding of financial services regulation in New Zealand
• Experience in compliance, risk or regulatory roles within a bank, insurer or regulated financial services environment
• Ability to interpret legislation and translate regulatory obligations into practical business guidance
• Experience working with compliance or risk management frameworks and systems, including regulatory reporting
• Strong stakeholder engagement skills, with a pragmatic, solutions-focused approach to managing compliance risk

Who we are  

Ngākau nui. Āhurutanga. Tikanga.  

Join a proud diverse team, that's always there, always real, always true. If you thrive in a caring, honest and open culture, we think you’ll love working with us.      

We know that it is our team’s culture and wellbeing that will drive us forward. That’s why we prioritise not only professional development opportunities but opportunities to thrive personally, too. We offer exceptional work/life balance, and our employees are encouraged to – and rewarded for – living well.      

 Southern Cross employee benefits include:      

• Five days of wellbeing leave per year       

• Health insurance for you and your immediate whānau      

• Life insurance cover and discounts on pet and travel insurance      

• Extra parental leave benefits and financial wellbeing support      

• Participate in our workplace wellbeing programme.    

That’s not all. Need more time to study, volunteer or support your whānau? You’ll have the opportunity to purchase flexi leave. Each year, you will also get to take part in a volunteer day, to contribute to a cause or community with your team.  

We are proud to have taken the Pride Pledge, reflecting our commitment to inclusion and belonging. We also facilitate an active, employee‑led Diversity, Equity and Inclusion Forum, which includes our Rainbow Network, Māori Network, Pasifika Collective, and Neurodiversity and Whānau Support networks.

If you share our commitment and passion, we'd love to hear from you.