SPECIALIST II, PERSON OFFICE SHARED SERVICE

Overview

Work set-up: HYBRIDWork location: Manila/Cebu/CDO/DumagueteThe HR Specialist serves as the frontline support for employee-related inquiries and transactional HR processes. This role is responsible for delivering a high-quality employee experience by ensuring timely and accurate handling of requests, maintaining data integrity within HR systems, and driving operational efficiency. The HR Specialist collaborates closely with internal stakeholders and Centers of Expertise (COEs) to resolve complex issues and continuously improve HR processes and systems.

Responsibilities

• Serve as the primary point of contact for employee queries related to HR, received via ticketing tools, chat, or email.

• Process HR transactions efficiently, with a strong focus on achieving First Contact Resolution (FCR).

• Ensure adherence to agreed Service Level Agreements (SLAs) when handling employee inquiries and requests.

• Manage and maintain the HR Information System (QNect), ensuring data is accurate, consistent, complete, and updated in a timely manner.

• Promote and uphold compliance with company policies and data governance standards.

• Collaborate with local HR partners and Centers of Expertise (COEs) to resolve complex or escalated issues.

• Review, evaluate, and support the redesign of transactional HR processes to enhance efficiency and effectiveness.

• Contribute to continuous improvement initiatives within HR.

• Support the implementation and optimization of HR technology solutions.

Qualifications

• Strong knowledge of HR processes and policies, including Recruitment, Onboarding, Data Management, Compensation and Benefits, Labor Compliance (varies by country), and Offboarding.

• Excellent communication and customer service skills, with the ability to engage effectively with diverse stakeholders.

• Proficiency in HR systems and tools, including HRIS (Human Resources Information Systems) and HR ticketing platforms.

• High attention to detail, with a strong focus on data accuracy and integrity.

• Ability to work collaboratively in a fast-paced, dynamic environment.