Senior Manager, FutureMe Master

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves over 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

FWD Vietnam was established in 2016 and is a member of FWD Group. For more information, please visit www.fwd.com.vn

PURPOSE

Lead the end-to-end execution and governance of the Future Me Program in the in-charge city/ region, building a disciplined, productive and sustainable full-time agency force through structured recruitment, onboarding, activation and a 12-month+ professional development journey.

KEY ACCOUNTABILITIES

• Cohort Management: Own candidate pipeline, assessment, onboarding, activation, development and graduation.
• Program Execution: Implement the Foundation, Activation, Growth and Professional stages and track milestones.
• Activity Rhythm: Drive sales meetings, mandatory training, coaching, field support, workshops, lead-generation and recognition activities.
• Coaching & Intervention: Conduct goal setting, check-ins and action plans for low-activity or at-risk Future Me agents.
• Performance & Quality: Monitor recruitment, attendance, learning, activity, production, retention, persistency and graduation.
• Governance: Ensure reporting accuracy, budget discipline, compliance and timely issue escalation.
• Ecosystem & Experience: Drive adoption of digital tools, customer-management practices, office facilities and program benefits.
• Stakeholder Coordination: Align Agency leaders, Trainers and support functions on schedules, resources and interventions.
• Other tasks as assigned.

QUALIFICATIONS / EXPERIENCE

• University degree.
• 5-8 years in insurance, financial services, sales-force development or program management.
• Experience in structured recruitment, onboarding, activation or capability-building programs.
• Strong coaching, stakeholder management and cross-functional delivery experience.
• Strong analysis of activity, productivity, retention, quality and cost data.

KNOWLEDGE & TECHNICAL SKILLS

• Program and project management
• Recruitment funnel and cohort management
• Sales-force activation and coaching
• Performance, retention and quality analytics
• Budget and operational governance
• Facilitation and stakeholder management
• Digital tools, dashboards and CRM adoption
• Event and lead-generation planning
• Strong Vietnamese communication; working English preferred.