Therma-Tron-X

Customer Service Coordinator

1155 S Neenah Ave, Sturgeon Bay, WI 54235-1937

On-site · Full-time

First seen by offpeak October 4, 2026

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Title: Customer Service Coordinator Report To: Customer Service Manager Department Hours: 7:00 am – 4:00 pm Mission Statement: To be a family that demonstrates extraordinary passion, hard work, and integrity with steadfast loyalty and support for those we serve: our employees, our communities, and our customers. Position Summary: The Customer Service Coordinator will work closely with established customers to resolve issues that arise on installed TTX Systems and fulfill orders for general system maintenance and upkeep. Utilizing resources in Engineering, the CSC will determine parts that need to be ordered or fabricated, set up spare parts list, manage warranty issues, and outstanding credit issues. Mechanical background required.

General Responsibilities

Field calls from established customers and assist in resolving equipment problems and fulfilling spare parts orders
Prepare quotes and get pricing and delivery dates from vendors
Follow-up on quotes to customers
Enter customer orders in Encompix and generate pick tickets/shipping paperwork
Gather necessary drawings from Engineering of parts that need to be manufactured
Create and release shop orders and monitor fabrication of parts
Create and maintain customer files
Work with vendors to resolve warranty issues and outstanding credits
Develop spare parts list for customers by working with Purchasing and Engineering
Make determination on warranty’s
Pull completed orders and route information to Accounting for billing
Gather cost information for service work and generate paperwork for accounting to prepare invoice

Requirements

Strong mechanical aptitude
Experience working with drawings in a manufacturing environment
Full understanding of Microsoft Word, Excel and Outlook required
Superior verbal and written communication skills
Ability to maintain meticulous organization while multi-tasking is a must
Previous sales experience is a plus
Customer focused attitude is a must
High school diploma required