Executive Housekeeper

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Pledge for Success: 

We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests.  Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary:  

Manages the housekeeping services of the hotel in a manner which will maintain high standards of service and hospitality consistent with the policies and procedures set forth by the management of the hotel.

Primary Duties and Responsibilities:

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Organizes and manages the daily operations of the housekeeping staff by overseeing the cleaning and sanitation of guest rooms, public areas, and Heart of House.
• Performs daily inspections of guest hotel rooms, bathrooms and public areas for cleanliness, appearance, and organization according to department standards.
• Conducts all departmental and pre-shift meetings.
• Prepares and follows through on departmental strategic plans and goals.
• Follows up with guests to ensure that customer satisfaction goals are met.
• Responsible for the hiring, training, scheduling, evaluating, and counseling of the housekeeping staff.
• Prepares department schedules and labor and productivity reports.
• Ensures accurate key control.
• Works as a liaison for the laundry operation, including managing par levels and guest supplies, ensuring proper laundering, storage, and distribution standards.
• Develop and track loss prevention measures for linen.
• Works as a liaison for the laundry operation.
• Instructs employees on the proper use of equipment and chemicals per the ilani Occupational Safety and Health Ordinance.
• Provides feedback on survey inspections scores.
• Develops action plans and projects for sections that need cleaning improvements.
• Maintains a clean, safe, hazard-free work environment.
• Reports repairs and replacement of equipment, as needed.
• Ensures proper recycling procedures are adhered to .
• Assists with the preparation of the monthly P&L and annual budget.
• Assists with ordering needed supplies through the inventory control system.
• Assists with budget goals for Housekeeping and EVS supplies.
• Communicates with vendors, as needed.
• Ensures guest requests are fulfilled in a timely manner.

• Performs other duties as assigned.

Minimum Qualifications:

• High School Diploma, GED, Recognized Equivalent Diploma (RED), or Foreign High School Diploma (FHD).
• Minimum five (5) years of progressive housekeeping leadership experience in a hotel, resort, or casino environment.

• Minimum three (3) years of management experience overseeing housekeeping operations, supervisors, and line-level team members in a hotel with a minimum of 250 rooms.
• Must possess 4 Diamond housekeeping experience.

• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Demonstrated experience managing labor scheduling, productivity standards, staffing, and departmental budgets.
• Strong knowledge of housekeeping operations, laundry operations, cleaning chemicals, equipment, and safety procedures.
• Knowledge of OSHA regulations, Hazard Communication Standards, SDS/MSDS requirements, bloodborne pathogens, and workplace safety programs.
• Proficiency with Microsoft Office applications including Word, Excel, Outlook, and hospitality operational systems.
• Strong leadership, communication, coaching, and employee development skills.
• Ability to analyze operational data and implement process improvements.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Ability to work flexible schedules, including weekends, holidays, and varying shifts.
• Ability to stand, walk, bend, reach, push, pull, and lift up to 40 pounds throughout a shift.

• Must be willing to work in a smoking environment.

Preferred Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Executive Housekeeper experience in a luxury hotel, resort, or casino property preferred.
• Experience leading housekeeping operations with 300+ guestrooms preferred.
• Experience with HotSOS, Opera PMS, LMS, or similar hospitality management systems preferred.
• Bi-lingual communication skills preferred.  

Work Shift:

Wages:

Knock, knock. Hear that sound? That's opportunity!