Account & Business Development Specialist - Italy f/m

Introduction to DNP Imaging Photo Europe

DNP Imaging Photo Europe, a subsidiary of DNP Japan, is a leading player in the printing and imaging industry. We provide innovative solutions through three key business units:

• Distribution Photo Business: – Specializing in photo printing solutions across Europe and North Africa, offering tailored services through a strong distributor network and over 20 years of expertise.

• Service Business – A global leader in brand activations via photo and video experiences, partnering with major brands to create immersive marketing events through proprietary technology.

• Thermal Transfer Ribbon (TTR) Business – One of the world's largest manufacturers of thermal transfer ribbons for barcode and sublimation printers. Based in Haarlem, Netherlands, our European division employs over 180 experts and produces key product lines, including TTR, photo, card materials, and holographic solutions for markets in Europe, the Middle East, Africa, and Russia.

With a strong commitment to innovation and industry expertise, we empower professionals with high-performance solutions tailored to their specific needs.

Main Mission

As an Account & Business Development Specialist, your primary mission is to ensure the retention and growth of existing clients while progressively developing new business opportunities.

The role is structured in two phases:

Phase 1 – Account Management & Development:

Take ownership of an existing client portfolio, ensure high client satisfaction, and identify opportunities for upselling and business expansion within current accounts.

Phase 2 – Business Development & Prospecting:

Gradually expand your scope to include active prospecting, identification of new market opportunities, and acquisition of new clients to support the company’s growth objectives.

This position is ideal for a junior profile willing to grow into a full commercial role, combining account management excellence and business development capabilities.

Responsibilities and Activities

Client Portfolio Management

• Act as the primary point of contact for assigned clients, ensuring strong relationships and high satisfaction levels.

• Manage and maintain a portfolio of existing accounts, ensuring retention and continuity of business.

• Handle client inquiries, resolve issues promptly, and ensure a smooth customer experience.

• Maintain accurate client records and activity tracking in the CRM system.

• Coordinate internally with operations, finance, and product teams to ensure service delivery.

Development of Existing Clients

• Identify upselling and cross-selling opportunities within existing accounts.

• Support contract renewals and participate in commercial negotiations.

• Conduct regular business reviews with clients to assess performance and identify growth opportunities.

• Monitor account performance and contribute to revenue growth targets.

• Prepare commercial proposals tailored to client needs.

Business Development & Prospecting

• Identify and target new clients, markets, and business opportunities.

• Conduct prospecting activities (cold calls, emails, networking, events).

• Build and maintain a pipeline of qualified leads.

• Develop and present tailored business proposals to prospects.

• Collaborate with marketing and sales teams to generate leads and increase brand visibility.

• Analyze market trends and competitor activity to identify opportunities.

Reporting & Coordination

• Track and report on account performance, sales pipeline, and business development activities.

• Maintain up-to-date data in CRM systems.

• Provide regular feedback and insights on client needs and market evolution to management.

• Contribute to sales forecasting and action plans.

The above duties are not limited or exhaustive. They may change depending on the needs of the company, the skills of the Job and developments in the role.

Profile Required

Education: Business School or equivalent, Bachelor’s degree in Business or Master level preferred.

Experience: 2-3 years in account management, sales, or client services, ideally in B2B or industrial or printing environments.

• Strong communication and interpersonal skills.

• Commercial mindset with an interest in sales and business development.

• Ability to build relationships and create trust with clients.

• Good organizational skills and ability to manage multiple priorities.

• Analytical mindset with the ability to identify opportunities from data.

• Proactive and results-oriented attitude.

• Ability to manage multiple priorities under pressure.

• Fluent in English and Italian (written, spoken and read).

• Willingness to travel when required.

• Fluency in Italian and English (written and spoken) is mandatory

• Additional languages are a plus

• Valid driving license