Director of Banquets - Condado Vanderbilt Hotel

Overview

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.

The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

Key Responsibilities

• Direct and oversee all banquet operations, ensuring the highest standards of service, presentation, cleanliness, organization, and operational efficiency throughout every event.
• Review, interpret, and oversee the execution of all BEOs, ensuring that event specifications, guest preferences, timelines, room setups, menus, service sequences, and special requests are accurately implemented.
• Champion a culture of personalized, anticipatory, and detail-oriented service consistent with the hotel’s luxury standards and applicable Forbes Travel Guide service expectations.
• Maintain strong communication and collaboration with Culinary, Sales & Catering, Stewarding, Engineering, Housekeeping, and other relevant departments to ensure seamless event coordination and execution.
• Recruit, train, mentor, coach, and develop banquet managers, supervisors, captains, and service associates, ensuring the team consistently demonstrates exceptional hospitality, product knowledge, service etiquette, and professional standards.
• Establish clear performance expectations, conduct regular evaluations, manage scheduling and staffing levels, and address performance concerns in accordance with hotel policies and procedures.
• Lead or oversee pre-convention meetings, event briefings, and daily pre-shift meetings to communicate operational priorities, guest expectations, event details, and service standards.
• Build strong relationships with clients and guests, anticipate their needs, respond promptly to requests, and resolve service challenges with professionalism, discretion, and effective decision-making.
• Conduct regular inspections of banquet spaces, table settings, service stations, equipment, and overall event presentation to ensure flawless execution and compliance with established standards.
• Oversee labor planning, payroll, inventory, equipment utilization, and departmental expenses while maximizing productivity, controlling costs, and maintaining uncompromising service quality.
• Ensure compliance with hotel policies, food safety requirements, sanitation procedures, responsible alcohol service regulations, and applicable health and safety standards.
• Identify opportunities to enhance service delivery, streamline operational processes, strengthen team performance, and elevate the overall banquet experience through innovation and best practices.
• Take ownership of departmental results, maintain a visible leadership presence during events, and perform additional responsibilities as assigned by the hotel’s executive leadership team.

Qualifications

• Bachelor’s degree in Business Administration, Hotel and Restaurant Management, Hospitality Management, or a related field.
• Minimum of four (4) years of experience in banquet operations, including supervisory or management responsibilities, preferably within a luxury hotel or upscale hospitality environment.
• Strong knowledge of Food & Beverage operations, banquet service standards, and event execution.
• Excellent organizational and time-management skills, with the ability to prioritize and manage multiple tasks and responsibilities simultaneously.
• Strong interpersonal skills and the ability to communicate effectively and professionally with guests, clients, and team members at all levels.
• Excellent verbal and written communication skills.
• Professional demeanor, strong leadership presence, and a commitment to exceptional guest service and attention to detail.
• Ability to adapt to changing priorities and perform effectively in a fast-paced, high-pressure environment.
• Fully Bilingual (English/Spanish)

Benefits

• 401(k)

• Employer Contribution to 401(k)

• Health Insurance

• Vision Insurance

• Dental Insurance

• Paid Holidays

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law