Human Resources Manager - The Condado Collection

Overview

The Condado Collection is a group of hospitality properties in Puerto Rico that includes a range of classic and modern luxury hotels offering full-service experiences, fine dining, and vibrant entertainment. Among them are Condado Vanderbilt, the standard of excellence for luxury hotels in San Juan and the Caribbean; La Concha Resort, your iconic beachfront retreat with chic style and a vibrant nightlife destination in San Juan; and Condado Ocean Club, an adults-only boutique hotel — a modern oasis in the heart of the city. The collection also includes Casino del Mar and world-renowned dining venues such as STK San Juan and Serafina.

Our mission is to create meaningful experiences and inspire travel — not just for our guests, but for our team as well. We believe our team members are the key to delivering passionate and authentic hospitality. Together, we create a collection of unforgettable memories.

As we continue to raise the bar in service excellence, we are seeking a highly capable Human Resources Manager to oversee the day-to-day operations of the HR department. You will manage HR systems, benefits, compliance, and team workflows, ensuring efficient and accurate processes. This role supervises the HR team, drives process improvements, and leads automation initiatives to streamline operations.

Key Responsibilities

• Oversee the daily operations of the Human Resources department, ensuring consistent and professional service delivery.
• Supervise HR team members and provide guidance on daily tasks and processes.
• Manage HR systems, maintaining accurate employee records, reports, and compliance documentation.
• Collaborate with Payroll and departmental managers to ensure timely and accurate processing of payroll and benefits.
• Administer employee benefits programs, including medical, dental, vision, life insurance, retirement plans, and wellness initiatives.
• Coordinate employee leave programs (FMLA, maternity/paternity, SINOT, Workers’ Compensation, short-term disability) and ensure proper documentation.
• Serve as the primary point of contact for HR operational matters and employee inquiries.
• Conduct internal audits and compliance reporting (COBRA, Health Plan, Retirement Plan, ACAA, Workers’ Compensation, SINOT).
• Monitor HR operational metrics, including turnover, absenteeism, cost per hire, and benefits utilization, and report findings to management.
• Support HR projects, process improvements, and automation initiatives to optimize workflows and enhance efficiency.
• Ensure HR policies and practices comply with local, state, and federal labor laws.
• Maintain confidentiality and handle sensitive matters professionally.
• Stay current on industry trends, labor market changes, and HR best practices.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree or equivalent experience preferred.
• Minimum of 6 years of progressive Human Resources experience, including at least 3 years supervising HR operations or teams, preferably in the service industry.
• Proven experience with iCIMS and ADP systems (required).
• Bilingual in English and Spanish.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and HRIS platforms.
• Strong leadership and team management skills, with the ability to supervise daily department operations.
• Excellent analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities, maintain attention to detail, and meet deadlines.
• Proven ability to maintain confidentiality and handle sensitive information professionally.
• Experience in process improvement, workflow optimization, and HR automation initiatives.
• Energetic, organized, and inspiring leader with a genuine passion for hospitality and service excellence.

Benefits

• 401(k)

• Employeer Contribution to 401(k)

• Health Insurance

• Vision Insurance

• Dental Insurance

• Life Insurance

• Paid Holidays

• Employee Discount

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.