Senior Technical Consultant Microsoft Dynamics 365 CRM, Power Platform & Copilot

Our Story

BearingPoint is one of Europe's leading independent, partner-led business and technology consultancies. We are recognised as a strategic partner to our clients and operate as a boutique-style community of inspired and passionate experts, focused on innovation, collaboration and customer success.

Our UK Microsoft practice helps organisations turn business needs into tangible technology outcomes using Dynamics 365, Power Platform, Microsoft Copilot, Azure and the wider Microsoft ecosystem. The practice works across advisory, implementation, modernisation, governance, managed services and continuous optimisation.

The Opportunity

We are looking for an experienced Senior Technical Consultant to join our growing UK Microsoft team. This is a hands-on, client-facing role focused on the design, development, integration, deployment and support of Microsoft Dynamics 365 Customer Engagement, Power Platform and Copilot solutions.

The successful candidate will combine strong engineering capability with consulting skills and disciplined software delivery. They will work alongside functional consultants, architects, project managers and client teams to build scalable solutions and establish robust tooling, Application Lifecycle Management and release practices.

Role Summary

The Senior Technical Consultant will translate functional designs and business requirements into secure, maintainable technical solutions. The role covers the full delivery lifecycle, from discovery and technical design through development, testing, deployment, transition and production support.

The consultant will provide technical leadership within project teams, mentor colleagues, contribute to client workshops and presales, and help evolve BearingPoint's reusable methods, accelerators and engineering standards.

Key Responsibilities

Dynamics 365 CRM Engineering

• Design, configure and extend Dynamics 365 Customer Engagement solutions across Sales, Customer Service and Customer Insights Journeys.

• Develop plugins, custom workflow activities, custom APIs, JavaScript or TypeScript extensions, business rules and process automation.

• Configure Dataverse tables, relationships, security roles, teams, business units and field-level security.

• Apply supported extension patterns and minimise unnecessary customisation.

• Review existing estates, including managed and unmanaged layers, custom components, integrations and technical debt.

Power Platform Delivery

• Build model-driven and canvas applications, Power Automate cloud flows, Power Pages solutions and Dataverse components.

• Create reusable components, custom connectors, PCF controls and solution accelerators where appropriate.

• Implement error handling, telemetry and operational support patterns across applications and flows.

• Support governance, environment strategy, Managed Environments and platform administration.

Copilot & Agent Solutions

• Design and implement Copilot Studio agents and conversational experiences grounded in approved enterprise data.

• Extend Copilot for Sales, Copilot for Service and embedded Dynamics 365 Copilot capabilities.

• Connect agents to Dataverse, Power Automate, APIs and line-of-business systems.

• Implement authentication, access control, data loss prevention and responsible AI guardrails.

• Contribute to testing, evaluation, monitoring and continuous improvement of AI-enabled solutions.

Integration, Data & Azure Services

• Design and build integrations using Dataverse APIs, REST services, Azure Functions, Logic Apps, Service Bus and event-driven patterns.

• Create data migration and integration mappings and support reconciliation and cutover.

• Design for security, resilience, retry, monitoring and failure handling.

• Collaborate with architects on target-state integration and data designs.

Supporting Tooling & Engineering Enablement

• Configure and maintain development tooling, source control, build automation and deployment tooling.

• Use the Power Platform CLI, Solution Packager, PowerShell and relevant administration tools to automate repeatable tasks.

• Establish coding standards, pull-request controls, code-review practices and quality gates.

• Support automated testing, static analysis, environment configuration and deployment validation.

• Maintain technical documentation, runbooks, asset inventories and knowledge articles.

ALM & Release Management

• Define and operate ALM processes across development, test, UAT, pre-production and production environments.

• Build and maintain Azure DevOps or Power Platform deployment pipelines for solutions and configuration.

• Manage solution packaging, dependencies, environment variables, connection references and managed solution promotion.

• Plan releases, coordinate deployment windows, manage approvals and communicate release scope, risks and readiness.

• Maintain versioning, release notes, deployment records, rollback and recovery procedures.

• Support release rehearsals, production cutover, hypercare and post-implementation review.

• Troubleshoot failed deployments, layer conflicts, missing dependencies and configuration drift.

Technical Leadership & Client Engagement

• Work with clients to understand business processes, non-functional requirements and operational constraints.

• Translate functional specifications into technical designs, estimates, tasks and acceptance criteria.

• Present technical options, risks and recommendations to technical and non-technical stakeholders.

• Mentor consultants and developers and provide constructive review and guidance.

• Support demonstrations, discovery workshops, proposals, bids and delivery estimates.

• Contribute to BearingPoint knowledge sharing, communities, propositions and reusable delivery assets.

Required Experience & Skills

Dynamics 365 & Dataverse

• Strong hands-on experience delivering Dynamics CRM or Dynamics 365 Customer Engagement solutions.

• Technical experience with Sales and Customer Service; experience with Customer Insights Journeys is desirable.

• Strong understanding of Dataverse security, solution architecture, customisation and extension patterns.

Development

• Practical experience with C#, .NET, JavaScript or TypeScript, JSON, REST APIs and PowerShell.

• Experience with the Dataverse SDK, custom APIs, plugins and client-side scripting.

• Working knowledge of SQL and Azure integration components.

Power Platform

• Hands-on delivery experience with Power Apps, Power Automate, Dataverse, Power Pages and custom connectors.

• Knowledge of Power Platform governance, DLP, environment strategy and Managed Environments.

Copilot & AI

• Experience building with Copilot Studio or implementing Microsoft Copilot capabilities.

• Understanding of agent actions, knowledge sources, orchestration, authentication and testing.

• Awareness of responsible AI, privacy, security and human oversight requirements.

Tooling, ALM & Releases

• Demonstrable experience with Azure DevOps, Git and CI/CD pipelines.

• Experience promoting managed solutions across multiple environments.

• Strong understanding of version control, branching, configuration management, deployment automation and release governance.

• Experience planning production releases, cutovers, rollback and hypercare.

• Ability to diagnose and resolve deployment and environment issues.

Consulting & Delivery

• Experience working in client-facing delivery teams, ideally within consulting or professional services.

• Strong problem-solving, communication and documentation skills.

• Ability to balance delivery quality, maintainability, risk and deadlines.

• Experience mentoring colleagues and reviewing technical deliverables.

Technical Toolkit

Core

• Dynamics 365 Sales and Customer Service

• Dataverse

• Power Apps and Power Automate

• C#, .NET and JavaScript/TypeScript

• Azure DevOps and Git

• CI/CD and managed solutions

• Power Platform CLI and PowerShell

• Copilot Studio

Valuable additional experience

• Customer Insights Journeys

• Power Pages and PCF controls

• Azure Functions and Logic Apps

• Service Bus and API Management

• Automated testing frameworks

• Application Insights and monitoring

• Microsoft Fabric or Power BI

• Managed-service and support tooling

Preferred Qualifications & Certifications

• Degree-level education or equivalent professional experience.

• Microsoft Certified: Power Platform Developer Associate (PL-400).

• Microsoft Certified: Power Platform Solution Architect Expert (PL-600).

• Relevant Dynamics 365 Sales, Customer Service or Power Platform certifications.

• Microsoft Applied Skills or recognised credentials relating to Copilot Studio, agents or Azure development.

Personal Attributes

• A pragmatic engineer who cares about maintainability and production quality.

• Client-focused and able to explain complex technical topics clearly.

• Structured, dependable and comfortable owning deployments and releases.

• Collaborative, curious and willing to coach others.

• Commercially aware and able to connect engineering decisions to business outcomes.

• Committed to secure delivery, responsible AI and continuous learning.

Success Measures

• High-quality Dynamics 365, Power Platform and Copilot solutions delivered to agreed outcomes.

• Reliable, repeatable and auditable build and release processes.

• Reduced deployment risk and faster recovery from release issues.

• Stable production services supported by clear monitoring, documentation and handover.

• Positive client feedback and trusted-advisor relationships.

• Strong contribution to team capability, reusable assets and BearingPoint practice growth.

Why work for us?

BearingPoint provides a highly competitive and flexible benefits package designed to support employee well-being, career development, and work-life balance. This includes private health and dental insurance, pension contributions, annual bonuses, gym membership support, professional subscriptions, paid maternity and paternity leave, income protection, nursery workplace benefits and many more.

Plus, we offer:

• Professional development: In order to aid career progression, you will be provided with the opportunity to attend exclusive business courses to help accelerate professional and network growth.

• Being part of a team with an entrepreneurial spirit that values stewardship and developing both our people and future generations. We want someone to seize the opportunity to drive us forward in directions that are meaningful to them and our clients

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

For further information, please see BearingPoint’s careers website.

Diversity

BearingPoint is an equal opportunities employer. We are committed to having a diverse and inclusive workforce where each individual feels they belong. Fostering a work environment with a strong sense of community and where everyone can thrive is a core pillar of our business. We are focused on attracting and retaining the best people with the right skills and the desire to deliver excellent results, regardless of background. In return, we will provide a working environment in which everyone feels valued and has the opportunity to fulfil their potential, where their talents are fully utilised and company goals are met. We celebrate the strength that comes from our similarities and our differences through local initiatives which promote inclusion, outreach, and respect.