Sales Operations Associate (m/w/d)

Why Now

CeiliX is 12+ people, €800k+ in pre-orders, and just won a trade-fair award. We build ceiling-based mobile robots for warehouse logistics — first of their kind, with systems live in the EU and US. Inbound is exploding, and our Head of BD needs a second pair of hands so deals don't sit waiting.

The Role

You're the first response to almost every customer who finds CeiliX. Emails to sales@ and info@ land with you. Layout requests for proposals land with you. Trade show logistics land with you. You triage, you respond, you coordinate — and you free our Head of BD up to actually close deals.

This is a junior role with a real path. By month three, you'll start representing CeiliX at smaller events and leading easier customer conversations yourself.

What You'll Do

• Triage every inbound to sales@ and info@, using existing playbooks plus AI assists to draft fast, accurate first responses

• Turn customer requests into clean proposals and layouts using our streamlined internal tool (in active development)

• Run the admin behind trade shows and smaller events — booking, transport, scheduling, follow-up — and travel to a few of them yourself

• Set up and maintain light Pipedrive automations so nothing slips through the cracks

• After ramp-up: handle initial customer pitches and easier sales conversations directly

What We're Looking For

Detail obsession

• You're the person who notices the typo no one else did

• You don't let an inbound sit unanswered overnight

Customer instincts

• You can read a vague customer request and figure out what they actually need

• Calm, professional, and clear in a customer email or short call

AI as a default tool

• You already use Claude, ChatGPT, or similar daily for real work — not just curiosity

• Comfortable wiring up a simple CRM automation or AI workflow when you spot the same task happening twice

Must Have

• German C1+ and English C1+ (most customers are German; the team operates in English)

• Currently in or recently completing a Bachelor's, or equivalent evidence you get things done (side projects, internships, leadership, a real portfolio)

• Daily use of LLM tools, with at least one example of a workflow you've built or improved with them

Nice to Have

• Pipedrive, HubSpot, or any CRM hands-on

• Event coordination, trade show, or hospitality experience

• Hardware, robotics, or industrial B2B exposure

• French or Spanish

Why Us

• Real ownership from day one — you'll own a function, not assist on one

• Built-in growth path — start in ops, move into customer-facing sales as you ramp

• Real AI mandate — we want you to automate yourself out of the routine work, not protect it

Setup

Mostly remote. A few days per month at our office in Euskirchen (Cologne–Bonn area). Trade show travel across Germany. Full-time. Compensation discussed in the first conversation.