Technical Success Engineer SW

You've probably walked past our lockers on the streets of your city. That's where it starts! But we're building something much bigger: the infrastructure layer for how Europe receives deliveries.

We've scaled past €100M in revenue across 9 countries in under four years, with tens of millions of people using our products every month. And we're now one of the fastest growing tech scale-ups in Europe.

We are in search of a Technical Success Engineer to join our innovative team as our new #bloqstar. In this role, you'll play a crucial role in ensuring smooth implementation and delivery of our solutions while serving as a technical expert for customer success initiatives.

Fair warning: we're scaling fast and the data and reporting capabilities are scaling with us. You'll often need to pull from multiple systems and build the picture yourself before you can analyse it. If you need everything pre-structured to do good work, this isn't the role.

What you’ll be doing: 

• Act as the primary technical point of contact for customers, bridging the gap between client needs and engineering teams

• Influence the implementation of Bloq.it’s solutions for new and existing customers, ensuring seamless delivery and customer satisfaction

• Proactively monitor every data available to ensure customer success

• Create and Apply mitigations to fleet wide detected issues

• Provide technical expertise and guidance on the solution’s architecture, APIs, and overall functionality

• Develop and improve processes to streamline delivery, ensuring scalability and efficiency

• Support customers post-sales by troubleshooting issues and advising on best practices

• Collaborate with the engineering team to address client inquiries and improve customer satisfaction

• Design and present business cases or technical challenges to assess and refine customer-specific processes.
  

What you’ll bring to the table: 

• 3+ years of experience in a technical role, such as Solutions Engineer, Implementation Manager, Delivery Manager, or a related field

• Strong technical expertise, with a proven ability to understand and explain complex systems

• Ability to read read programming languages mainly Python and Javascript

• Experience with SQL (Postgresql) and non SQL databases (mongodb)

• Understanding of APIs and integrations;

• Proven ability to work in customer-facing roles, with excellent communication and problem-solving skills;

• Demonstrated expertise in creating and improving processes from scratch

• Capability to work collaboratively with cross-functional teams

• Strong problem-solving skills and proficiency in managing multiple priorities in a fast-paced environment

• Exceptional communication and interpersonal skills

• Fluency in English.

It would be great if you would also have:

• Experience in the smart locker or logistics industry

• Experience in Problem Management

• Fluency in other European languages like French, Italian or German

• Proficiency with technical tools such API documentation platforms.
  

Why join us?

• The opportunity to join our Technical Sucess team and play a pivotal role in delivering innovative

  solutions that redefine Bloq.it’s revolution in the smart locker industry

• A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning

• Competitive salary and flexible benefits package, tailored to your experience and skills

• Eligibility for performance-based bonus, tied to your results and designed to reward your impact

• Work how you work best - we offer a remote-friendly policy and flexible hours so you can stay productive and keep life balanced

• Portuguese Health Insurance including mental health

• Flexible Sports and Wellness membership covering multiple gyms and studios

• Unlimited days off (subject to manager approval).

Bloq.it is an equal opportunity employer. Hiring decisions are based on merit, competence, and qualifications and not on race, gender, nationality, or any other personal characteristic.

If you require any special arrangements during the recruitment process, please let us know so that we can accommodate you in the best possible way.

Ready to join the revolution?