Sr. Manager, Creative Operations

Overview

THE ROLE:The Creative Operations Senior Manager is a global senior leadership role within Herbalife's global in-house Creative & Translation Services agency, responsible for the overall performance, operational excellence, and continuous evolution of the organization's global creative operations This position combines strategic program management with creative leadership to drive operational excellence, creative innovation, and business impact across multiple regions. The role oversees Project Managers as well as Creative Managers in India, Malaysia and China, leading the evolution of the agency's operating model while ensuring world-class creative execution, delivery excellence, and consistent global standards. Acting as a strategic partner to business stakeholders, this leader connects business priorities with creative solutions, develops high-performing global teams, and shapes the future capabilities of the agency. 

HOW YOU WOULD CONTRIBUTE: 

• Lead a global organization of Project Managers and Creative Managers across multiple regions, fostering collaboration, accountability, and a high-performing culture focused on business impact.
• Partner with global business stakeholders to understand strategic priorities, translate business needs into integrated creative programs, and provide consultative leadership from planning through execution.
• Provide strategic creative leadership across design, video, digital, and integrated marketing initiatives, ensuring every deliverable reflects Herbalife's brand standards while meeting business objectives.
• Develop, implement, and continuously evolve the agency's operating model—including governance, workflows, project management methodologies, resource planning, service delivery, and operational standards—to improve scalability, efficiency, and organizational effectiveness.
• Oversee portfolio prioritization, resource planning, capacity management, workload balancing, and cross-regional collaboration to maximize quality, productivity, and stakeholder satisfaction.
• Coach, mentor, and develop Project Managers and Creative Managers, strengthening leadership capabilities, driving engagement, and building a culture of continuous learning and accountability.
• Champion innovation by driving the adoption of AI-powered solutions, emerging technologies, automation, and industry best practices that enhance creativity, operational efficiency, and business value.
• Establish meaningful performance metrics and monitor operational excellence, creative quality, delivery performance, and stakeholder satisfaction, proactively identifying opportunities for continuous improvement.
• Represent the Creative & Translation Services organization in executive forums, presenting strategic initiatives, operational insights, creative recommendations, and business results to senior leadership.
• Build trusted partnerships across functions, serving as a strategic advisor on creative operations, organizational effectiveness, delivery excellence, and the continuous evolution of the agency's capabilities.

WHAT’S SPECIAL ABOUT THE TEAM:You'll be joining a dynamic, global in-house agency that supports creative and translation services across multiple markets and functions. Our team is built on collaboration, innovation, and a shared commitment to excellence. With verticals in Project Management, Design, Content, Video, Translation, and Analysis, we work together to deliver high-impact, scalable solutions for the business. We embrace a culture of learning and experimentation, and this role will play a key part in bringing together creative excellence, operational strategy, and cross-functional leadership to continuously elevate how our agency delivers value to the business. You'll have the opportunity to shape new ways of working, accelerate the adoption of emerging technologies, and be a catalyst for meaningful change across our global organization.

SUPERVISORY RESPONSIBILITIES: 

• A Creative Manager in India, responsible for leading a team of Graphic Designers and Video Editors.
• A Design Manager in China, responsible for leading a team of Graphic Designers.
• A team of Senior and Junior Project Managers supporting multiple global stakeholders.

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL: 

• Fluent English and professional working proficiency in Hindi required.
• 10+ years of progressive experience in creative leadership, program management, or creative operations within an in-house agency, advertising agency, design firm, or similarly complex creative organization, including at least 5 years leading global teams.
• Demonstrated success leading multidisciplinary organizations that include Project Managers, Designers, Video Editors, and other creative professionals while delivering large-scale, high-impact initiatives across multiple regions.
• Strong expertise in creative operations, project management methodologies, portfolio management, resource planning, workflow optimization, and project management platforms such as Workfront, MS Project, or equivalent solutions.
• Deep understanding of branding, creative development, digital marketing, video production, and integrated marketing campaigns, with the ability to balance strategic leadership and execution.
• Exceptional leadership, communication, executive presentation, negotiation, and stakeholder management skills, with the ability to influence senior leaders and build trusted partnerships across global, cross-functional teams.

Education

Bachelor's degree in Marketing, Business Administration, Communications, Advertising, or a related field. MBA, PMP certification, or equivalent professional certifications are preferred.

Qualifications

Please review EMEA&I Description box