Retail Operation Coordinator

Job description

We are looking for a Retail Operation Coordinator to join us in our Toronto Office.

Location: North York

Salary Range: $42,000/yr

Key Responsibilities:

• Support daily operational tasks across assigned store locations, ensuring timely and efficient execution.

• Assist in analyzing sales, operational, and performance data to support informed decision-making.

• Coordinate cross-functional communications between retail stores and the head office.

• Prepare and present reports, dashboards, and performance updates using Excel and PowerPoint.

• Travel to stores as needed for operational audits, field support, training, or special project implementation.

• Support logistics planning, including shipment coordination and marketing campaign execution.

• Research and recommend solutions for store-level challenges or client/event needs.

• Identify operational issues proactively and propose practical solutions within program guidelines.

• Assist in tracking key performance indicators (KPIs) and contribute to continuous improvement projects.

• Provide day-to-day support to operations leaders and management.

• Perform other relevant duties as assigned by the supervisor.

Requirements:

• Fluent in English and Mandarin with strong written and verbal communication skills.

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word); Excel data analysis skills are essential.

• Prior experience in retail operations, logistics, or data analysis is highly preferred.

• Strong organizational and time management skills; ability to prioritize and work under pressure.

• Self-motivated, detail-oriented, and eager to learn.

• Must be available to work retail hours, including weekends, and travel for store visits as required.

• Must hold a valid driver’s license.

• Physical ability to occasionally perform store-level tasks (e.g., audits, merchandising support).