Payroll & Benefits Specialist

Are you a payroll and benefits professional who loves taking ownership, solving complex puzzle pieces, and rolling up your sleeves in a fast-paced environment? We are looking for two (2) Payroll & Benefits Specialists based in Manila to join our lean, high-performing People & Culture team.

In this role, you will focus on end-to-end payroll processing and benefits administration of our global payroll operations across North America, and EMEA. You will ensure high accuracy, compliance, and an exceptional employee experience. If you thrive in an agile setting, enjoy both problem-solving and hands-on execution, and bring a great collaborative spirit, we’d love to meet you!

Key Responsibilities

• Global Payroll Administration: Handle end-to-end processing for multi-jurisdictional payroll across North America, and EMEA utilizing ADP WorkforceNow and trusted local payroll vendors.
• Benefits Administration: Manage global employee benefits programs, conduct annual vendor reviews, and ensure seamless open enrollment and onboarding/offboarding workflows.
• Financial Alignment & Accounting: Perform monthly payroll journal entries, accruals, variance analysis, GL reconciliations and financial audits. Process and reconcile monthly benefit billing statements across all carriers.
• Compliance & Year-End: Ensure 100% compliance with local labor laws, statutory tax filings, statutory reporting, and year-end processes (e.g., tax statements/summaries) across all global operating entities.
• Employee Experience: Serve as the trusted primary contact for employee inquiries regarding pay, tax withholdings, and benefits entitlements.
• HR Systems & Master Data: Maintain data integrity across systems (ADP WorkforceNow, BambooHR, NetSuite), updating employee records, compensation changes, and leverage tech to automate manual processes.

Job Qualifications

• 3 to 8 years of hands-on payroll experience, with specific hands-on expertise in US & Canadian payroll processing and tax compliance
• Tech-Savvy: Proficiency in ADP WorkforceNow, BambooHR, NetSuite, and Microsoft Excel (e.g., VLOOKUPs, XLOOKUPs, pivot tables)
• Hands-On Mindset: Thrives working independently as the sole payroll/benefits operator while being a supportive team player on a lean HR team
• Detail-Oriented & Reliable: High accuracy, strong organizational skills, and a commitment to handling sensitive payroll and employee data with complete confidentiality
• Strong Communicator: Excellent verbal/written communication skills with an approachable, empathetic, and customer-service mindset toward employee inquiries

Nice-to-Haves:

• Payroll certification (e.g., US CPP/FPC or Canadian PCP/PLP equivalent)
• Prior experience supporting US/Canadian payroll from a BPO, Shared Services, or global team environment in the Philippines
• Exposure to EMEA payroll or Philippine local statutory payroll/benefits
• Experience in the SaaS or CXM (Customer Experience Management) sectors

Additional details:

• This role is on a hybrid, and night-shift post (Eastern Time Zone, 9pm-6am PH time)

The Good Stuff:

• Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry
• Best-in-class company paid benefits for you and your family - offering medical, dental, vision, RRSP matching in Canada, a 401K in the US, and more.
• Unlimited Vacation: Yep, it’s true. Take vacation when you want it, how you want it. Designed to better fit your evolving needs.
• Summer Fridays: Fridays are a day off during July and August. To help provide better balance in the summer months focusing on employee wellness.
• Recognized as one of the Best Workplaces™ in British Columbia for 2024 by Great Place to Work
• Recognized in 2023 as one of the Best Workplaces for Women® 
• Recognized as a Top Employer by British Columbia's Top Employers 2023

About Alida

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth.

That’s why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation.

Leading companies like HBOMax, Adobe, Warner Bros. Discovery, Twitch and lululemon depend on Alida’s community-centered research platform to deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns.

Learn more at www.alida.com.

We can’t wait to meet you!

We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.

At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included.

We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation. Even if you don't meet every single one of the stated requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and others we may have open now or in the future.

Follow us at www.alida.com and engage with us on LinkedIn, and Instagram.

Alida has an accommodation process in place to provide reasonable accommodation to employees, and to qualified job applicants with a disability during the hiring process. If you require accommodation because of a disability or medical need, please contact [email protected] so that arrangements can be made for the appropriate accommodations to be in place.

Alida takes your private information seriously. Review our Candidate Privacy Statement here to understand how we use and protect your personal information.

Vacancy Status: This posting is for an existing vacancy that we are actively seeking to fill.

Artificial Intelligence Disclosure: Our recruitment process is human-led. While our Applicant Tracking System (ATS) includes an AI-enabled "talent match" feature to help compare applications against job requirements, this tool is not used as a decision making factor and it is not used to rank candidates by suitability. All applications are personally reviewed by our recruitment team, and all decisions regarding interview selection and hiring are made solely by human employees.

#LI-Hybrid

• Share Job