Case Manager

We are seeking a highly organized and proactive Case Manager to oversee Personal Injury cases and ensure a smooth process from intake through resolution. This role requires strong coordination, communication, and attention to detail while working with clients, providers, and legal teams.

Responsibilities:

• Assess client needs and case requirements

• Develop and manage individualized case plans

• Maintain communication with clients, providers, and stakeholders

• Monitor case progress and provide consistent follow-ups

• Coordinate appointments, referrals, and services

• Maintain accurate and updated case documentation

• Track deadlines, treatments, and legal/medical milestones

• Advocate for client needs and ensure timely support

• Prepare reports and case summaries

• Ensure smooth coordination between all involved parties

Requirements:

• Personal Injury experience (required)

• Experience working with U.S. law firms (required)

• Near-native / C2 English proficiency (written and verbal)

• Strong communication and interpersonal skills

• Excellent organizational, time management, and multitasking abilities

• Strong attention to detail and problem-solving skills

• Ability to work independently and meet deadlines

• Experience with legal/medical/insurance processes

• Experience managing case files and documentation

• Familiarity with systems such as Casepeer, Filevine, Clio, or similar (preferred)