Learning and Development Program Manager

Restaurant365 is transforming how restaurants run their businesses. Today, we help more than 50,000 restaurant locations manage their finances, operations, and people. As AI changes what's possible, we’re reimagining how restaurant back offices operate—automating routine work, helping teams make better decisions, and giving restaurant leaders more time to focus on growing their businesses.​ 

We're transforming how we work, too. AI is changing how we build products, solve problems, and deliver results for our customers. We're embracing new ways of working, moving faster, and creating opportunities for our people to make a greater impact.​ 

At Restaurant365, our culture is built on ownership, collaboration, and continuous improvement. We believe in challenging ourselves, learning every day, and working together to achieve great results. We’re looking for people who are curious, take initiative, and want to grow while helping shape the future of an industry​ 

About the Role 

R365's Talent Solutions team brings the full talent lifecycle together—connecting Talent Acquisition, Performance Management, Capabilities, and Learning & Development to attract exceptional people, build capability, accelerate performance, and help our people and business thrive. 

As Program Manager, Talent Programs, you will be responsible for the day-to-day execution of assigned Talent Programs, as a pivotal part of our AI-forward Talent Solutions team. You’ll bring start-to-finish program execution excellence to assigned talent programs and workstreams across Talent Acquisition, Performance Management, Capabilities, and Learning & Development. This is an opportunity to make a visible impact across the People Team as department and R365 as a whole. 

This role is ideal for individuals skilled at program coordination, delivery, stakeholder management, and driving meaningful outcomes, while also experimenting with ways to use AI and modern tools to improve outcomes, gain efficiencies, and improve programs in meaningful ways. The Program Manager, Talent Programs, serves as a trusted point of contact for program participation and internal and external stakeholders. Your attention to detail will directly impact the R365 employee experience. 

Some immediate programs might include annual performance management, career leveling, and new manager development. 

Travel is required 1 to 2 times per year with advance notice for team meetings at one of our offices: Irvine, CA, Akron, OH, or Austin, TX. This is a hybrid role requiring in-office presence on Tuesdays and Wednesdays for cross-functional collaboration. 

What You'll Do

Core Responsibilities 

Program Execution 

• Manage learning and development and performance management programs from inception through close-out, including defined workstreams within larger initiatives, using established templates, tools, and processes. 

• Serve as the primary point of contact for assigned programs, ensuring a consistent experience for leaders, participants, and People team partners across cohorts and offerings. 

• Coordinate dependencies, track progress, and ensure on-time delivery across assigned programs and workstreams. 

• Prioritize tasks, stakeholder needs, and competing program demands to keep multiple initiatives on track and deliverables on time. 

• Close out assigned programs and workstreams in a documented and structured way, capturing lessons learned, final metrics, and handoff notes for future program cycles. 

Stakeholder & Communication 

• Schedule and facilitate recurring program meetings, setting agendas, keeping discussions on track, and capturing decisions and action items. 

• Prepare status materials ahead of reviews using established templates and processes, ensuring stakeholders have current progress, risks, and open decisions in advance. 

• Track follow-through between meetings, flagging risks and communicating program impacts, risks, and updates to the Senior Manager before they escalate. 

• Build and maintain strong working relationships with People Business Partners, People Operations & Technology, Workforce Strategy, Total Rewards, subject matter experts, and vendors. 

• Navigate competing stakeholder priorities and escalate unresolved tensions or decisions to the Senior Manager with clear context and a recommended path forward. 

Reporting & Insights 

• Maintain accurate and timely program reports, dashboards, and metrics including participation, completion, retention, and ROI against KPIs established by the Senior Manager. 

• Ensure program data is consistently defined and properly maintained before reporting, flagging gaps or inconsistencies to the Senior Manager. 

• Support the analysis of engagement, adoption, and effectiveness data to surface trends and insights. 

• Identify and surface improvement opportunities to the Senior Manager based on feedback, data, and program observations
  

AI Fluency: 
• Find opportunities to automate and improve how work gets done across your role with approved AI and other tools, choosing the right tool for each task, refining your prompts, and reviewing outputs for quality and time saved. 

Other duties as defined 

What you bring

Qualifications 

• Bachelor’s degree in human resources, organizational development, business administration, or a related field. 

• 2+ years coordinating programs, projects, or operations in a fast-moving business function. Experience in Human resources is helpful. 

• Comfortable working remotely and managing work independently across a distributed and hybrid team in a fast-paced, deadline-driven environment where priorities shift, and strong follow-through is essential. 

• Uses AI and emerging technology to improve how the work gets done. This includes building repeatable workflows, selecting the right tool for each task, and showing measurable gains in efficiency and quality. 

• Curiosity and eagerness to use AI in your daily work, backed by hands-on experience, a good sense of what generative AI can and can't do, and the judgment to verify its outputs. 

• Flexibility to take on an existing program or workstream at any point in the program process. 

• Strong organizational, relationship-building, project management, and collaboration skills with the ability to manage multiple programs at once. 

• Strong communication skills with the ability to convey complex program information clearly and concisely for a variety of audiences. 

• Applies systems thinking with a curiosity to understand how programs and workstreams connect and impact each other. 

Preferred 

• Experience building learning and development content and presentations, and/or delivering it through live facilitation. 

• Professional experience in a prior industry or function that demonstrates strong organizational habits, accountability, and the ability to thrive in a structured, fast-paced environment. 

Success Measures 

• Deliver assigned programs and workstreams on time and on budget. 

• Surface risks and escalate decisions to the Senior Manager with options and a recommendation, early enough to act on. 

• Meet or exceed satisfaction targets with stakeholders and participants, and hold strong participation, completion, and retention. 

• Maintain accurate, current program reporting and KPI tracking. 

• Build stronger systems thinking, judgment, and risk awareness over time. 

These measures reflect ongoing, steady-state performance after ramp. In the first 90 days, success is measured incrementally through the structured 30/60/90 framework. 

R365 Team Member Benefits & Compensation

• This position has a salary of $85,000 - $105,000. The above rate represents the expected salary for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives
Internal Employees - R365 is committed to growing talent from within.  If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement.  Reach out to your People Business Partner if you have questions.   #BI-Remote