Systems Engineer Lead

Job Summary

The Systems Engineer Lead leads day-to-day systems and cloud engineering operations for the Mosaic Infrastructure Managed Services engagement, overseeing a team responsible for server, cloud, storage, middleware, IAM, and database platforms across the client's roughly 60-site footprint in the United States, Canada, Brazil, Peru, and Paraguay. This role combines senior hands-on engineering with team leadership, ensuring the data center and cloud environment is reliable, secure, and scaled appropriately, while working closely with the Cloud/Infrastructure Architect on design and standards.

Responsibilities

• Lead the day-to-day work of the systems and cloud engineering team, assigning and prioritizing tickets, changes, and projects across Sr./Jr. System & Cloud Engineers and Database Administrators.

• Provide hands-on senior-level engineering support for complex server, virtualization, storage, and cloud issues that require escalation beyond Tier 2/3.

• Partner with the Cloud/Infrastructure Architect to implement data center and cloud designs, standards, and capacity plans across the managed server and database estate.

• Own server and database capacity management, monitoring headroom against the account's volume/growth model and recommending scaling actions.

• Oversee patch management and vulnerability remediation for the server estate, coordinating with the NOC's patching team (NOC Analyst Sr.) and Security.

• Lead identity and access management (IAM), middleware, and cross-platform server operations coverage across the team.

• Coordinate database administration oversight, ensuring performance, backup/recovery, and availability standards are met across managed databases.

• Serve as an escalation point for major systems/cloud incidents, driving root cause analysis and remediation.

• Support data center and cloud migration, consolidation, or transition projects, including planning and execution oversight.

• Mentor and develop System & Cloud Engineer Sr./Jr. staff and Database Administrators, including onboarding to the client environment and ongoing technical skill-building.

• Maintain accurate documentation of the server, cloud, and database architecture as it evolves.

• Ensure compliance with client and Auxis security and change management policies across the managed systems estate.

Skills and Experience

What You’ll Bring

• 5+ years of hands-on experience in Systems Engineering, Cloud Infrastructure, or a related field, including 2+ years in a Lead or supervisory role.

• Strong experience managing enterprise server environments, including Windows Server and/or Linux.

• Hands-on experience with virtualization technologies, such as VMware or Hyper-V, and cloud platforms such as Azure or AWS.

• Solid understanding of storage, backup and recovery, and disaster recovery concepts and technologies.

• Experience supporting multi-country or multi-region infrastructure environments.

• Strong troubleshooting and root-cause analysis skills, with the ability to resolve complex cross-platform issues.

• Solid understanding of ITIL change and incident management processes.

• Strong verbal and written communication skills in English, with the ability to work effectively with technical and business stakeholders.

• Experience providing technical leadership, mentoring, and guidance to engineering teams.

Nice to Have

• Microsoft or cloud certification, such as Azure Administrator, Azure Solutions Architect, or AWS Solutions Architect.

• Experience with database platforms, including SQL Server, Oracle, or similar technologies.

• Experience with middleware and Identity and Access Management (IAM) platforms.

• Experience working in a managed services or outsourced IT environment supporting enterprise clients.

• Bilingual English/Spanish or English/Portuguese.

• ITIL Foundation certification.

Technical Skills & Tools

• Windows Server and/or Linux

• VMware, Hyper-V, and other virtualization technologies

• Microsoft Azure and/or AWS

• Storage, backup, recovery, and disaster recovery solutions

• SQL Server, Oracle, or similar database platforms

• IAM and middleware technologies

• ServiceNow, SolarWinds, or equivalent ITSM and monitoring platforms.

#LI-SG2