Patient Care Manager - A2 Orange Complex Care & A1 Aqua Palliative

Job Description

Reporting to the Program Director of the RCC, Continuing Care, Rehab and Stroke Programs, the Patient Care Manager, of A2 Orange Complex Care & A1 Aqua Palliative units, is a member of the management team within the Stroke and Post Acute program and is responsible for the coordination and direction of each unit as well as the human and fiscal resources of the units. The Patient Care Manager collaborates with the Program Director, Medical Director, other Managers (i.e. PCM’s, Manager of Flow, Manager of ALC/Discharge Planning), Physicians, Nurse Practitioners, Educator, and other allied health members to ensure that high quality, effective and efficient services and care is provided. The Patient Care Manager is accountable for planning, implementing and integrating plans that are in alignment with the Program and with the organization’s vision and strategic directions.  

Contribute to safe, quality care by:   

• Being responsible for the management, operation and organizational effectiveness of the department, including managing all aspects of human and financial resources collaborating with the team in developing, implementing and managing short and long-term strategic priorities and quality improvement initiatives. 
• Contributing to the organization and program vision, values and strategic direction that align with organizational priorities. 
• Supporting and maintaining the principles of shared governance, interdisciplinary and collaborative management, patient focused service, and continuous quality improvement. 
• Promoting team spirit, cohesiveness, motivation and commitment to service goals through engagement, empowerment, and transformational leadership. 
• Reviewing and revising policies and procedures that will ensure excellent delivery of service that align with Best Practice and patient outcomes. 
• Supporting staff in problem solving and decision making by ensuring administrative policies and procedures are followed. 
• Working collaboratively with the Program Director and other key interdisciplinary members to address operational issues that impact the delivery of service and the efficient use of resources. 
• Ensuring excellence in patient care and service delivery through continuous quality improvement processes that include planning, quality monitoring and risk avoidance. 
• Providing leadership in the development of new initiatives by creating an environment that encourages creativity, innovation and critical thinking among the disciplinary team.   

What must you have? 

• Completion of Baccalaureate Degree in Nursing or other regulated Health Professional field. 
• Nurse Certificate of Competence from the College of Nurses of Ontario or another regulated Health Professional College. 

What else do you bring?  

• Demonstrates excellence in interpersonal, communication, coaching, mentoring and team building skills that facilitate positive interactions among all members of the health care team. 
• Demonstrates a clear understanding of the application of the RHPA legislation. 
• Possesses highly developed analytical, problem solving, critical thinking skills. 
• Proven ability to navigate challenging and sensitive discussions with patients, families, and care teams, exercising sound judgment, professionalism, diplomacy, and appropriate assertiveness. 
• Possesses the ability to introduce and effectively facilitate change. 
• Demonstrates superior decision-making and organizational skills. 
• Demonstrates commitment to professional development. 
• Demonstrates excellence in written and oral communication. 
• Utilizes effective listening skills to maximize understanding of issues. 
• Proven attendance record. 
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all. 
• Ability to perform the essential duties of the job. 
• Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring. 
• Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy. 
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment. 

Preferably, your profile also includes: 

• Masters Degree in Nursing or related field. 
• Knowledge and experience in the palliative and post acute/complex care. 
• Certified Health Executive (CHE) with The Canadian College of Health Leaders. 
• Knowledge of HRO (High Reliability Organization. 

*You may be required to work at any site of Mackenzie Health.

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Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

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