IT Operations Professional

Red Bull UK is currently recruiting for a IT Operations Professional to be based in London, UK.

The subsidiary IT Operations Professional handles all local IT Operations in the UK market and is responsible for the day-to-day IT support of end-users and focuses to continuously work towards an improved end-user satisfaction, leveraging Red Bull’s IT service management processes as well as Red Bull’s overall IT guidelines. The person maintains an up-to-date and secure inventory of end-user’s devices and subsidiary/branch office IT equipment. Finally, the person supports local IT and/or business projects.

⚪ All the responsibilities we'll trust you with:

IT Support and Collaboration

• Ensures professional end-user IT onboarding (leveraging and contributing global standards).
  Organizes/provides day-to-day IT support (if valid: maximizes remote service desk use & output) as well as meeting/event support if requested by the business.
  Pushes for fast resolutions, includes remote functions (service owner, remote service desk).
  Ensures a professional and regular IT service communication towards end-users.
  Organizes and provides IT security trainings as well as useful end-user IT service trainings.
  Administrates local end-user account access and permission in relevant tools, required management and monitoring platforms (e.g. for Workplace, Network or IAM services)
  Supports local Infrastructure components in cooperation with second level support partners
  Communicates limitations, improvement or simplification ideas in current services, processes & tools effectively for a fast and qualified alignment among relevant IT peers (local, RSD, Area).
  Leverages Incident-, Request-, Problem-, Outage- and Change-Management processes for the stack of Red Bull’s (global, regional and local) IT services
  Stays up-to-date with emerging technologies, including generative AI, exploring their compliant application within IT services and end-user support according to global standards.

End-user Devices and Hardware

• Ensures an up-to-date and accurate IT asset inventory within Red Bull standards/tools.
  Coordinates end-user device roll out as well as device replacement cycles for client computing hardware incl. peripherals (e.g. screens, head-sets) and mobile devices.
  Ensures an equipment purchase process in-line with standards (e.g. vendors, part number).
  Manages printer life-cycle, local phone service and needed local IT service hardware/hosting.
  Coordinates the RMA process for client computing and/or backend-hardware components.
  Organizes needed IT facilities and Red Bull IT standards for subsidiary/branch offices.
  Manages local network infrastructure including events by considering global standards.

Local IT Project Coordination and Administration

• Ensures local project tasks deploying global IT services reach highest end-user satisfaction.
  Supports local IT and/or business projects, leading defined work-packages.
  Aligns local business needs and demands pro-actively with the IT Area Europe team (aiming to promote and push for global/regional instead of local IT solutions)
  Supports local Finance Manager in terms of IT budget planning and upcoming questions in case there is no IT Manager.
  Takes over assignments, leveraging global and area specific project management methods.
  Coordinates external vendors and partners (e.g. client hardware)

Day-to-day responsibilities

• 
  Full ownership of all meeting room and event spaces ensuring innovation and excellence and ensuring HQ guidelines are met.
  Owner of all RBUK Employee onboarding (hardware and inductions)
  Ownership of AV tender process for external vendors and support partners
  Digital signage and content ownership delivering solutions and promoting a stable flow of RB related content
  Aligning with HQ on all Windows client and MacBook topics and ensuring the UK market are introducing latest clients and best practice.
  Maintains UK iPhone/iPad fleet ensuring data is accurate and support processes/ guidelines are in place
  Purchasing for all Windows client/MacBook related topics. Consumables and larger project purchases
  Alignment with IT manager on all budget topics to ensure BP targets and budget control
  Support and maintenance of all IT network office infrastructure ensuring maximum uptime
  Owns IT Security topics ensuring a compliant and threat-free environment

🟡 Your areas of knowledge and expertise that matter most for this role:

• IT education or equivalent experience

• Proven AV specific skills – implementation and support of AV systems

• Experience with Digital signage topics and integration

• Prince Project management qualification or equivalent

• Some budget experience would be advantageous

• Strong communicator and relator, tact in dealing with end-users

• Solid knowhow in Win10, Mac, AD, Exchange, Networking and Security Services

• ITIL v3 experience

• Strong analytical and problem solve skills towards IT peers around the global

• Team-oriented, self-motivated personality, hands-on and flexible personality

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