SAP Analyst Service Desk (AMS)

Company Overview: cbs APAC is a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP. For more information about our company, please visit our website at cbs APAC

Position: SAP Analyst Service Desk (AMS)
Location: KL Sentral, Malaysia
Module: SAP functional and technical modules (e.g., SAP ECC, S/4HANA, FICO, SD, MM, etc.)
Added Input: Upon submission of your application, a link to a questionnaire specific to the applied role will be provided. Kindly ensure timely completion and response.

Key Responsibilities:

• As a member of the SAP Support Service Desk Team, you will help ensure the smooth operation of various support activities.

• You will handle technical support requests (via ticketing systems, email, phone, etc.) and classify them for further processing by the expert team.

• You will oversee the management of incidents and the service request process.

• You are expected to proactively contribute to the continuous improvement of our support processes.

• Friendly and experienced colleagues will provide training until you are ready to take on your responsibilities independently.

• You will also support the preparation of monthly utilization reports for Service Managers.

Required Skills and Experience:

• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent work experience).

• 1–5 years of experience in IT support or a service desk environment.

• Sound knowledge of Microsoft Office.

• Strong customer orientation and a service-focused mindset.

• Independent and structured way of working.

• Reliable, collaborative, and able to manage multiple tasks.

• Good command of written and spoken English.

• Experience in IT user support is an advantage.

• Familiarity with ticketing systems (e.g., ServiceNow, Jira, Freshdesk, SAP Solution Manager) is a plus.

• ITIL Foundation certification is a plus.

• Understanding of SAP is a plus.

ME: This is you

• An analytical and problem-solving consultant with the desire to develop your own skills and talents.

• An eloquent and extroverted person happy to support our pre-sales cycle.

• Passionate and determined while appreciating teamwork.

• Willing to take over responsibility and to make decisions.

• Able to lead a small team, with strong social and communication skills.

WE: That's us

• A great team of passionate consultants

• Strong personalities that are fair, open, and respectful to each other

• Attractive and competitive salary and package

• A company that continuously spends more than 6% of its revenue in the education of its employees

Interested in sharing the ONE passion?

We’d love to hear from you! Don’t hesitate to contact us by phone, email, or LinkedIn. We look forward to receiving your application documents, which should include your résumé (along with project descriptions), salary expectations, and references (if available). If you have any questions, please feel free to contact us.

Due to high volume of applicants, only shortlisted candidates will be notified.