Assistant Manager, Retail In-store Sales & Service (12-month Contract)

We are seeking an enthusiastic, customer-focused Assistant Manager, Retail In-store Sales & Service to help lead daily sales and service operations in ROM's retail store.

Reporting to the Senior Assistant Manager, Retail In-store Sales & Service, you will serve as an on-floor leader, supporting retail sales associates, coordinating daily store activities, and ensuring visitors receive knowledgeable, welcoming, and efficient service. From assisting shoppers with purchases and overseeing cash desk operations to maintaining engaging merchandise displays, you will help create a positive shopping experience that reflects ROM's brand and values.

This role is ideal for an emerging retail leader who enjoys working directly with customers, motivating teams, and maintaining a well-organized, high-performing store environment. You will have the opportunity to connect visitors with merchandise inspired by ROM's collections and exhibitions while contributing to retail sales and excellent visitor experiences

• Lead daily sales floor operations, including store opening and closing procedures, customer transactions, payment processing, and adherence to established retail procedures.
• Provide on-floor guidance and support to retail sales associates, ensuring exceptional customer service, accurate transactions, and a welcoming shopping environment.
• Coordinate daily staffing assignments and assist with preparing schedules in collaboration with the Senior Assistant Manager.
• Support customers with merchandise selections, product information, and questions about ROM's galleries, exhibitions, and visitor experiences.
• Respond to customer concerns, returns, and special transaction requests, providing appropriate approvals and escalating complex issues when required.
• Oversee store greeting, checkout queues, and crowd flow during peak periods, ensuring an efficient and positive shopping experience.
• Support visual merchandising, product replenishment, and the movement of new merchandise from the stockroom to the sales floor, maintaining attractive and organized displays.
• Provide product knowledge guidance, on-the-job training, and onboarding support to retail sales associates, reinforcing ROM's service standards and sales practices.
• Monitor daily store activities, report inventory or operational concerns, and maintain accurate opening and closing documentation and sales performance information.

• A high school diploma, with post-secondary education or certifications in Retail Management, Hospitality, Tourism, Business, or a related field, is considered an asset.
• At least one year of experience leading or supervising teams in a retail, hospitality, tourism, or other customer-facing sales environment.
• A proven ability to motivate, coach, and support front-line employees while fostering a positive, high-performing team culture.
• Exceptional customer service and communication skills, with the confidence to resolve customer concerns professionally and create memorable visitor experiences.
• Experience operating point-of-sale systems and handling cash management, transaction approvals, opening and closing procedures, and daily retail operations.
• Strong organizational skills with the ability to prioritize competing demands and remain calm in a fast-paced, high-volume environment.
• Experience supporting visual merchandising, inventory movement, stock replenishment, and maintaining an inviting retail environment.
• The ability to collaborate effectively with cross-functional teams while exercising sound judgment and strong problem-solving skills.
• Excellent verbal communication skills in English; proficiency in French or another language is considered an asset.
• Availability to work a flexible schedule, including weekdays, evenings, weekends, statutory holidays, and peak operational periods.

• Perks: Free ROM membership for permanent full-time and part-time staff, plus discounts to over 200 attractions through Attractions Ontario.
• And more!

• START DATE: November 2026
• OPEN DATE: October 19, 2026
• CLOSE DATE: October 26, 2026
• STATUS: Part-time, contract
• EMPLOYEE GROUP: Non-Union
• EXPECTED COMPENSATION: $26.00 per hour
• SCHEDULE: Up to 24 hours weekly
• PROBATIONARY PERIOD: Six (6) months
• LOCATION (onsite): Toronto, ON

1. Initial conversation: Apply online. Selected individuals will be invited to complete a pre-recorded video questionnaire to tell us more about your interest in ROM.
2. First interview: A 1-hour in-person or virtual interview with the Hiring Manager and a member of the HR team. This in-depth interview will focus on your skills and how they align with the team's and ROM's needs.
3. Second interview: A 1-hour in-person meeting with the Hiring Manager and relevant team members. You may be asked to present a pre-assigned case study and discuss scenarios relevant to your role. Depending on the position, you might also receive a tour of ROM and a preview of your responsibilities and interactions.
4. Third Interview: a final interview with key stakeholders.

• Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
• Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
• Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
• Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
• Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.

• ROM does not require “Canadian experience.” International applicants with equivalent experience are encouraged to apply.
• ROM uses technology-assisted tools (including JazzHR TalentFit) to support the review and screening of applications. All hiring decisions are made by human reviewers.
• This posting is for an existing vacancy.

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