Guest Service Agent

RESIDENCE INN TORONTO MISSISSAUGA SOUTHWEST

HOTEL OVERVIEW

Welcome to the Residence Inn Toronto Mississauga Southwest, conveniently located at 2145 North Sheridan Way in Mississauga. Our extended-stay property is dedicated to providing exceptional experiences for guests who travel like they live. We feature spacious suites with full kitchens, complimentary hot buffet breakfast, indoor pool & fitness center, lobby bar and lounge, sports court, and free parking. Our pet-friendly hotel is designed with workspaces and complimentary Wi-Fi to help maximize every guest's stay. As a part of the esteemed Easton’s Group of Hotels and Marriott International, we uphold a commitment to excellence and hospitality. Join our team and be part of a dynamic and welcoming environment, where your contributions help create memorable experiences for our valued guests.

JOB OVERVIEW

We are seeking a dedicated Full-time Guest Services Representative to check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. Weekend and public holiday availability is required.

BENEFITS

• World-wide Marriott hotel discounts and benefits
• Health & Dental benefits
• Discounts on more than 500+ brands for being Easton's team member
• Employee appreciation celebrations
• Employee Referral Incentive
• Comprehensive training programs
• Career development opportunities within Marriott International

DUTIES AND RESPONSIBILITIES

• Welcomes guests in a friendly, prompt, and professional manner. 
• Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift. Answer phones promptly and courteously.
• Up-sell rooms where possible to maximize hotel revenue. 
• Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned banks.
• Issue, control, and release guest safe deposit boxes.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures to ensure total guest satisfaction.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes. 
• Promote teamwork and quality service through daily communications and coordination with other departments. 
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
• In carrying out your duties you will follow all Company and Brand Standards.

Join our team at Residence Inn Toronto Mississauga Southwest and help create exceptional extended-stay experiences for our guests!