Employee Relations Advisor

We are looking for an experienced Employee Relations Advisor to join our established ER team. This is an excellent opportunity for someone who thrives in a fast‑paced environment and enjoys supporting managers across a multi‑site operation.

This is a hybrid role working from our Shrewsbury office one day per week along with regular travel to sites within your support area.

As an Employee Relations Advisor, you will provide a responsive, compliant and solution-focused ER advisory service to operational management teams across the UK. Acting as the first point of contact, you will take the lead in supporting a broad range of generalist HR issues.

Benefits for the role include

• 33 days holiday

• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave. 
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities. 
• Pension Scheme.
• Blue Light Card.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter).

Role Responsibilities

• Case Management: Handle ER cases such as disciplinary actions, grievances, absence management, probation, AWOL, flexible working, and TUPE.
• Manager Support: Advise line managers on informal and formal ER issues, ensuring consistent and fair application of policies.
• Policy Guidance: Ensure all advice aligns with current legislation and internal policies.
• Documentation: Maintain accurate records of ER cases and resolutions using internal systems.
• Training & Development: Upskill managers on handling ER matters effectively and legally.
• Stakeholder Engagement: Liaise with trade unions or employee representatives when necessary.
• Reporting: Track ER KPIs and contribute to service improvement strategies.

Do you have what it takes?

Essential:

• Able to provide remote ER support for a multi-site operation.
• Experience of providing HR advice in line with relevant policies and legislation.
• Well organised with the ability to plan, prioritise and manage high volume of case work and queries to meet deadlines.
• Excellent verbal and written communication skills. The ability to write clear, understandable and concise correspondence with excellent attention to detail and telephone manner.
• Ability to meet deadlines under pressure.
• Understanding of customer requirements and the ability to confidently recommend solutions to problems/issues with a commercial approach where required.
• Pro-active and practical approach to problem solving.
• Good working knowledge of current employment legislation and its application in the workplace.
• Proficient user of Microsoft Office programmes.

Desirable:

• Experience with HR systems, HRIS or CRM platforms
• Background in Health Care or similar regulated environments

Knowledge and qualifications:

• Currently studying or have completed CIPD level 5 as a minimum
• A minimum of 3 years HR experience with a good understanding and confidence when providing practical and commercial HR advice.

About us 

EMED Group is an established healthcare logistics provider that enables access to health and social care through our four specialist divisions. We are one of the largest health and care partners to the NHS with 4,000 colleagues across over 60 bases UK-wide.

EMED Group is committed to pro-actively improving the wellbeing of our communities by providing access to vital health and social care services across the UK.