Vodafone
Credit&Collections Manager
Pune, Maharashtra, India (city only)
Bristol, England, United Kingdom (city only)
Norwich, England, United Kingdom (city only)
Ahmedabad, Gujarat, India (city only)
On-site
First seen by offpeak October 22, 2026
See your drive time Apply on Vodafone's site
What you’ll do
The Credit and Collections Manager provides expert knowledge in collection and negotiating terms of payment on overdue accounts with Vodafone Business and consumer customers. The Credit and Collections Manager focusses upon the supervision of a team, who provide customer accounting, internal and external collection, high usage control and credit check advice and administration. Minimising financial risk to the organization by assessing and advising on the creditworthiness of prospective and existing customers in line with the credit and collections policies and procedures. Typically reports to the Senior Credit and Collections Manager.Who you are
* Advises and manages the Credit and Collections team in the delivery of activities regarding credit management (e.g. endorsement of no-debt, remittance matching, credit notes etc.) to collect debt amount and prevent involuntary churn due to debt;
* Drives activities and operations around registering debts into insolvency proceedings, eventually inheritance proceedings and reporting to management teams on payments coming in and forecasting cash;
* Has full people supervisory responsibility for a team, including debt negotiation, collection delivery and credit management plans, sets direction, enables performance and ensures team compliance with Credit and Collections policies and frameworks;
* Responsible for the ledgers (in a specific segment) ensuring all customers are contacted and chased for payments in line with Vodafone standards;
* Builds strong relations and works closely with colleagues across Fraud, Security, Finance and Legal in order to minimize financial loss;
* Communicates effectively with external parties (e.g. debt recovery agencies, courts, etc.);
* Supports sales teams by providing information about status of customer credit;
* Works closely with Account Managers and Billing services teams to ensure the customers pay to their contractual terms;
* Understands the customers needs about what drives their debt, negotiates and advises on collection of overdue bills and takes appropriate action to recover overdue payments.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.