Key Account Manager

Company Overview
10Pearls is a global, purpose-driven AI-Native digital engineering partner helping businesses re-imagine, ‎digitalize, and accelerate. As an end-to-end digital technology partner, 10Pearls helps businesses create future-proof, ‎transformative ‎digital products that leverage emerging technologies. ‎10Pearls' clients ‎include Global 2000 enterprises, high growth mid-size ‎businesses, and some of the most exciting ‎start-ups from industries like healthcare, fintech, ‎energy, education, ‎real estate, retail, and hi-tech. ‎Headquartered in the Washington DC metro area, 10Pearls has product engineering and ‎software development centers in North America, Latin America, Europe, and South Asia. To learn more, visit https://10pearls.com.

Role Overview
We are seeking an experienced Key Account Manager to lead strategic client relationships and drive growth across London and the wider UK market. This highly client-facing, field-based role combines account growth, new business development, executive stakeholder management and delivery oversight.
You will serve as the primary representative of 10Pearls within your accounts, building trusted relationships, identifying opportunities and working with global delivery, engineering and practice teams to ensure strong client outcomes.
Success will be measured by account growth, client retention, revenue performance, new business acquisition and client satisfaction. You will maintain close, ongoing interaction with assigned accounts and conduct a minimum of three client or prospect meetings each week.

Key Responsibilities

• Own and grow a portfolio of strategic client relationships across London and the wider UK market.
• Build trusted relationships with senior business and technology stakeholders, including executive leadership.
• Maintain close and regular engagement with assigned accounts through site visits, business reviews, governance meetings, working sessions and informal check-ins.
• Conduct a minimum of three face-to-face meetings each week with existing clients or new prospects.
• Develop a strong understanding of each client’s priorities, challenges and transformation agenda.
• Identify, shape and convert opportunities across AI, data, cloud, digital engineering, digital products and managed services.
• Build and manage account plans, growth targets, opportunity pipelines and revenue forecasts.
• Develop new business through networking, referrals, industry events and targeted outreach.
• Coordinate delivery, engineering, practice, commercial and talent teams to translate client priorities into effective execution.
• Lead governance meetings, account reviews and executive updates, keeping risks, actions and decisions visible.
• Monitor delivery quality, client satisfaction, commercial performance and contractual commitments.
• Act as the client advocate and escalation point, driving timely resolution of delivery, resourcing or commercial issues.
• Support proposals, statements of work, renewals, change requests and commercial negotiations.
• Maintain accurate CRM records, pipeline visibility and forecasts.
• Monitor UK market trends, client needs and emerging opportunities, sharing relevant insight with internal stakeholders.
  

Skills & Experience

• 8+ years' experience in client management, strategic account management, technology consulting or digital services.
• Proven success in growing enterprise accounts and securing new business in the UK market.
• Experience within digital engineering, software development, technology consulting or IT services.
• Strong commercial acumen, including account planning, revenue targets, forecasting, renewals and commercial negotiations.
• Ability to build credible relationships with senior business and technology stakeholders.
• Working knowledge of AI, data, cloud, software engineering and digital transformation services.
• Experience working with distributed technical and delivery teams across locations and time zones.
• Excellent relationship-building, communication, presentation, negotiation and stakeholder management skills.
• Strong ownership, sound judgement and the ability to manage multiple priorities in a fast-paced client environment.
• Comfortable in a field-based role with frequent client meetings and travel across London and the UK.
• Right to work in the United Kingdom.
• An established network of UK enterprise decision-makers.
• Experience across financial services, healthcare, retail, energy, telecommunications or technology.
• Experience selling or managing AI, data, cloud, digital engineering, managed services or transformation engagements.
• Experience supporting RFPs, complex statements of work and global delivery models.
• Experience managing accounts with revenue, margin and growth targets.
• Experience using Salesforce, HubSpot or a similar CRM platform.