Manager, IT Operations

Quantum Lifecycle Partners LP is Canada's largest and most important integrated computer asset disposal and recycling processor. We are committed to the safe and secure reuse of electronics, the responsible recycling of electronics to divert waste from landfills, and the recovery of natural resources from obsolete electronics.

Title: Manager, IT Operations

Location: Brampton, Hybrid 

Position Status: Permanent Full-time

Existing Vacancy: Yes

Position Summary

The Manager, IT Operations, leads Quantum’s infrastructure, cybersecurity, and end-user support functions across cloud and on-premises environments.

Reporting to the VP of IT, this role manages a team of 5+ IT professionals, oversees key technology partners, and ensures secure, reliable, and responsive IT service delivery.

Key Responsibilities

Infrastructure & Cloud Operations

• Oversee on-premises and Azure cloud infrastructure, including performance, availability, backup, disaster recovery, patching, and security.
• Lead infrastructure projects such as cloud migrations, hybrid connectivity, Microsoft 365 administration, and automation improvements.

Cybersecurity

• Manage cybersecurity across identity, endpoint, network, email, and cloud environments.
• Support vulnerability management, incident response, ISO 27001 governance, and SOC 2 readiness.

IT Support & Service Delivery

• Lead responsive Tier 1–Tier 3 IT support across all sites.
• Improve ITSM practices, service desk performance, endpoint management, onboarding, and offboarding standards.

Team Leadership & Management

• Coach and develop a team of infrastructure and support professionals.
• Manage vendors and service providers, including service reviews, renewals, and statements of work.

Governance, Budget & Strategy

• Support IT budgets, documentation, asset inventory, operational reporting, KPIs, and risk updates for senior leadership.

Qualifications

Experience

• 8+ years of hands-on progressive IT experience, including 3+ years leading infrastructure, support, or security teams.
• Experience managing hybrid environments with a strong Microsoft Azure footprint.

Microsoft Azure & Cloud

• Strong hands-on experience with Microsoft Azure, Entra ID, Azure networking, Azure Monitor, Backup, Site Recovery, and Microsoft 365 administration.
• Solid understanding of cloud governance, app services, licensing, identity and access management, SSO, MFA, Conditional Access, and PIM.

Cybersecurity

• Experience with Microsoft Defender, Sentinel, Purview, Intune security baselines, vulnerability management, and incident response.
• Knowledge of ISO 27001, SOC 2 readiness, security controls, audits, risk management, Zero Trust, and vendor risk.

Infrastructure & Support

• Strong knowledge of Windows Server, Active Directory, DNS, DHCP, Group Policy, networking, Wi-Fi, virtualization, Intune, and ITSM/ITIL practices.

Leadership & Soft Skills

• Hands-on people leadership, communication, customer service, vendor management, budgeting, and problem-solving skills.

Education & Certifications

• Degree in a related field or equivalent practical experience; relevant Azure, security, endpoint, CISSP, CISM, Security+, or ITIL certifications preferred.

What We Offer

• Company-paid Extended Health & Dental Benefits
• Disability and Life Insurance
• RRSP Match Program up to 4%
• Short Term Incentive Plan
• 3 weeks' vacation
• Education Reimbursement Program
• Employee Assistance Program
• Safety Shoes & Glasses Reimbursement
• Employee Purchase Program (up to 22% off on Qnovum.ca)
• Opportunity to play a part in protecting the environment and contributing to sustainability!

Quantum is an equal opportunity employer. We promote excellence through diversity and encourage all qualified persons to apply. We thank you for your interest; however, only those selected for an interview will be contacted. Quantum is also committed to providing accommodations for people with disabilities. If you require an accommodation, we will collaborate with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

Salary or wage rate ranges are the range in which Quantum reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members.

Automated technologies, such as artificial intelligence, may be incorporated into our recruitment process. This includes, but is not limited to, AI-driven screening and assessment methods.

Quantum offers a unique insight into the E-waste industry, with its fast-paced and ever-changing environment! To learn more about us, visit: www.quantumlifecycle.com