Host-Hostess

About Company:

Wyndham Palmas is a place where hospitality is rooted in community, warmth, and genuine connection. Located in the heart of Humacao on Puerto Rico’s southeastern coast, Palmas is surrounded by lush green landscapes, ocean breezes, and a strong sense of local pride. This is a resort shaped by its people, where guests are welcomed not just as visitors, but as part of a living, breathing environment that values authenticity and care in every interaction.

What sets Wyndham Palmas apart is its spirit. Service here is personal, intentional, and grounded in teamwork. We believe great hospitality begins with how we treat one another, fostering respect, trust, and shared accountability. Every role matters, every contribution counts, and growth is nurtured through collaboration and hands-on leadership. Our culture encourages learning, resilience, and the confidence to take ownership of the guest experience.

Choosing Wyndham Palmas means choosing to be part of something meaningful and close-knit. It is an opportunity to grow your career in a setting where relationships matter, effort is recognized, and purpose guides our work each day. If you are passionate about service, value connection, and want to belong to a team that feels like home, Wyndham Palmas is where your journey can take root and flourish.

About the Role:

The Host-Hostess plays a crucial role in creating a welcoming and positive first impression for guests at our establishment. This position is responsible for managing the flow of guests, ensuring efficient seating arrangements, and maintaining communication between the front-of-house and service teams. The ideal candidate will excel in customer service, demonstrating warmth, professionalism, and attentiveness to guest needs. By effectively coordinating reservations and walk-in guests, the Host-Hostess helps optimize the dining experience and overall operational efficiency. Ultimately, this role contributes significantly to guest satisfaction and the establishment's reputation for exceptional hospitality.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role.
• Strong verbal communication and interpersonal skills.
• Ability to stand for extended periods and manage a fast-paced environment.
• Basic computer skills for managing reservations and communication.

Preferred Qualifications:

• Experience working as a host or hostess in a restaurant or similar hospitality setting.
• Familiarity with reservation management software such as OpenTable or Resy.
• Multilingual abilities to assist a diverse guest population.
• Conflict resolution skills to handle difficult guest situations calmly and effectively.
• Knowledge of local dining trends and menu items to assist guests with inquiries.

Responsibilities:

• Greet and welcome guests promptly and courteously upon arrival.
• Manage reservations and maintain an organized waitlist to optimize seating capacity.
• Escort guests to their tables and provide menus, ensuring a smooth transition to the service staff.
• Communicate effectively with servers, bussers, and management to coordinate guest seating and special requests.
• Maintain a clean and organized host station and dining area to uphold a professional environment.
• Answer phone calls to handle reservations, inquiries, and guest concerns with professionalism.
• Monitor guest flow and wait times, providing updates and managing expectations to enhance guest satisfaction.

Skills:

The Host-Hostess utilizes strong communication skills daily to warmly welcome guests and clearly convey wait times and seating arrangements. Organizational skills are essential for managing reservations, coordinating seating, and maintaining an efficient flow of guests throughout service hours. Customer service skills are applied continuously to ensure guests feel valued and their needs are anticipated and met promptly. Problem-solving abilities help address unexpected situations such as overbooking or guest complaints with professionalism and tact. Additionally, familiarity with reservation software and basic technology supports smooth operational management and effective team communication.