Head of Transition and Workforce Management

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About the Role

The Head of Transition and Workforce Management leads strategic service transitions and workforce planning for NAB Vietnam.

Working closely with the NAB Vietnam Senior Leadership Team and Group stakeholders, the role ensures that new services and transformation initiatives are transitioned effectively, with appropriate governance and controls across people, processes, technology, and data.

The role also leads demand forecasting, capacity planning, workforce capability assessment, and talent planning to ensure NAB Vietnam has the right workforce capacity and skills to meet current and future business needs.

Key Responsibilities

Transition and Transformation Management

• Lead and govern end-to-end service transitions, from initial planning through implementation and service acceptance.
• Ensure transitions are properly planned, controlled, documented, and delivered with minimal business disruption.
• Identify and manage risks and dependencies across people, processes, technology, and data.
• Oversee strategic transformation initiatives, ensuring disciplined delivery and measurable outcomes.
• Establish effective transition governance, controls, reporting, and issue-escalation processes.

Strategic Workforce Management

• Lead demand forecasting, capacity planning, scenario planning, and workforce gap analysis.
• Translate business priorities and portfolio demand into workforce and hiring plans.
• Assess workforce capacity and capability to support current operations and future growth.
• Develop workforce migration, ramp-up, ramp-down, and organisational change plans.
• Partner with the Global Workforce Planning team to coordinate workforce movements and transitions.

Workforce Capability and Talent Planning

• Assess current workforce capabilities and identify future skill requirements.
• Partner with Talent Acquisition and Learning teams to build, buy, borrow, reskill, or upskill talent.
• Develop talent-pipeline and capability plans aligned with business demand.
• Support workforce mobility and readiness for new services and transformation initiatives.

Governance, Insights and Stakeholder Management

• Provide clear reporting on transition progress, workforce demand, capacity, risks, and delivery performance.
• Develop executive dashboards, performance measures, and workforce insights.
• Partner with senior business leaders and Group stakeholders to support strategic decision-making.
• Influence cross-functional teams and senior stakeholders to deliver agreed business outcomes.

Experience and Qualifications

• Approximately 12 to 15 years or more of experience across service transition, workforce planning, program or portfolio management, or business transformation.
• At least five years of senior leadership experience.
• Demonstrated experience leading complex or multi-country service transitions.
• Strong experience in workforce forecasting, capacity planning, and capability assessment.
• Experience in financial services, fintech, digital banking, or a global capability centre is preferred.
• Bachelor’s degree in Business, Management, or a related discipline. An MBA or relevant postgraduate qualification is desirable.

It's more than just a career at NAB!

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.