Business Analyst

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YOUR JOB RESPONSIBILITIES

1. User Story Definition:

• Works with the Product Owner and multiple stakeholders to understand, elicit, analyse, document and communicate business requirements and articulate product vision with a strong focus on value delivery
• Assists the Product Owner to define and own the value definition of Lean canvas, Epic definition, Feature definition, User Story definition, including facilitating and influencing the prioritisation of the backlog
• Expert in translating end user / customer insights into Stories complete with Acceptance Criteria, which can easily be understood by the Development Team
• Provides discipline, rigor and technical skills to the requirements definition and validation process

2. Planning & Engagement:

• Partners with key stakeholders and Product Owners to articulate product vision; documents problem/opportunity and broader context; defines desired future states using outcomes as measures of success with a strong focus on value delivery
• Collaborates with key stakeholders across business and technology to complete the required artefacts and capture necessary inputs
• Works with the team to produce high fidelity estimates by providing crystal clear requirements definitions
• Typically works ahead of the Team to elicit requirements for the next Business Outcome, Epic and Features.
• Shared accountability with other Team Members to help refine the Backlog and estimate the Initiatives, Features and Stories at the planning meetings
• Proactive around risks, issues, blockers and raises them as soon as possible
• Constantly looks for opportunities to improve the overall process

3. Data Skills

• Translate business problems into clear data, reporting, and analytical requirements
• Work closely with stakeholders to define data scope, logic, definitions, and success metrics
• Perform data extraction, cleansing, validation, and transformation across multiple sources
• Ensure data quality, consistency, and traceability for reporting purposes in complex environments
• Identify data gaps, inconsistencies, and remediation opportunities
• Design, build, and maintain dashboards and reports (e.g. Power BI, Excel, Power Query)
• Translate data outputs into clear, actionable insights for stakeholders and leadership
• Leverage AI tools (e.g. prompt-based tools) to accelerate data analysis, report generation, and documentation
• Apply critical thinking to validate AI outputs and ensure accuracy and relevance

4. Other Essential Accountabilities

• Decomposition of work - Drafting Business Outcomes, Epics and Features and User Stories to articulate value; lead activities which establishes a product backlog
• Epic sequence optionality, including articulating, senior stakeholder communication, and recommendations for tradeoffs involved in technical decisions
• Data collation, deep analysis and data interpretation/communication for informed decision making across complex environments
• Ownership of as is/to be process maps, interaction models, customer journey maps and environments aligned to enterprise process architecture, applied within complex environments
• Logically structuring problems, taking into consideration the business context and deep analysis to articulate the Epics in Progressive Elaboration documentation

YOUR SKILLS & EXPERIENCE

Must have

• Having 5+ years’ work experience as a Business Analyst (in any industry) 
• Strong project experience across multiple business units and complex environments and methodologies (e.g. Agile, Waterfall) 
• Advanced skills in using suitable tools for business modelling, drawing business and technical flows/diagrams, creating mock-ups /wireframes/prototypes, etc. 
• Good skill in Elicitation and Requirement analysis & documentation with a high-level focus on details
• Hands-on experience in influencing and collaborating with internal stakeholders such as Product Owners, Solution Designers and Architects
• Strong discovery mindset - proactively identifying patterns, gaps, and opportunities within data
• Hands-on experience in data cleansing, transformation, and reporting workflows
• Strong ability to generate insights from data and communicate business impact
• Experience in working with PowerBI, PowerQuery on Excel or other data visualisation tools
• Working knowledge of technical concepts (e.g. user interfaces, API, databases, system integration) and dealing with technical stakeholders 
• Excellent English communication skills (both verbal & written) and strong Presentation capabilities  
• Strong problem solving and troubleshooting skills, with detail-oriented mindset
• Familiarity with AI-assisted analysis and productivity tools

Nice-to-have

• Experience or knowledge of BABOK® Knowledge Areas
• Bachelor’s Degree, preferably in IT, Business, Computer Science, or related area 
• Experience in the Banking or Financial Services industry 
• Experience in the UI/UX or understanding of user-centric mindset
• Any additional certification or training in BA, PO, UX or related area (e.g. PSPO, CSPO, CBAP) 

THE BENEFITS AND PERKS

1. Generous compensation and benefit package

• Attractive salary and benefits
• 20-day annual leave and 7-day sick leave, etc.
• 13th month salary and Annual Performance Bonus
• Premium healthcare for yourself and family members
• Monthly allowance for team activities
• Premium welcome kit and frequent appreciation gifts
• Extra benefits for long-term employees

2. Exciting career and development opportunities

• Large scale products with modern technologies in banking domain
• Clear roadmap for career advancement in both technical and leadership pathways
• Well-structured learning and development programs (technical and soft skills)
• Sponsored certificates in both IT and banking/finance
• Premium accounts on Udemy/A Cloud Guru/Coursera/LinkedIn, etc.
• English learning with native teachers
• Opportunity for traveling & training in Australia

3. Professional and engaging working environment

• Hybrid working model and good work-life balance
• Well-equipped & modern Agile office with fully stocked pantry
• Special programs to improve your physical and mental health
• Annual company trip and events
• A solid talented team behind you - great people who love what they do

It's more than just a career at NAB!

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.