Medical Office Assistant - Casual

About Radius Community Health & Healing (formerly Boyle McCauley Health Centre) 

Radius Community Health & Healing provides interdisciplinary, team based, integrated, comprehensive, and person-centered primary health care for vulnerable Edmontonians with complex needs.
 Through primary care and health promotion, Radius Community Health & Healing improves the quality of life and well-being of populations and individuals who face multiple barriers to accessing health services. Radius achieves this by providing the highest standard of evidence-informed and client focused inter-professional care. We collaborate with our clients to address the broad determinants of health.

Job Description

Medical Office Assistants are an essential part of the team at Radius. Radius’ main clinic operates on a team-based model – each clinical team includes nurses, MOAs, physicians, nurse practitioners, health navigators, and outreach workers. MOAs fulfill vital roles within the clinic structure, with key responsibilities as below: 

Key Responsibilities

Clinic Flow Duties

• Be proficient with operating clinic electronic medical record (MedAccess) 
• Check in patients and update patient information, take vitals signs, and show patients to treatment rooms. 
• Schedule, coordinate, and confirm appointments 
• Stock and set up treatment rooms as required 
• Chaperone appointments as needed

Coordinate medical documents and records

• Transcribe consult letters, and follow up with consult reports 
• Prepare pre-op prep work 
• Prepare lab requisitions 
• Prepare invoices, scan, and mail documents 
• Prepare legal invoices and chart transfers 
• Be responsible for data collection and compiling statistics 

Coverage for alternate Radius sites. May include: Supervised Consumption Site, Dental Clinic, Offsite/Outreach locations

Qualifications 

• Completion of recognized Medical Office Assistant certificate program 
• Minimum two years’ experience in medical clinic operation, or equivalent combination of education and experience 
• Current CPR certification

Skills and Competencies

• Able to balance numerous demands and conflicting priorities, strong problem-solving skills.
• Ability to work co-operatively within a multidisciplinary team
• Ability to demonstrate patience and understanding for those with addictions and behavioral disorders
• Strong computer proficiency
• Experience with MedAccess EMR an asset 
• Experience with Office365 suite – Word, Excel, PowerPoint, Teams
• Database creation and maintenance
• Proficient typing ability 
• Excellent written and verbal communication skills
• Has a good understanding of trauma-informed care, and must be able to operate within a harm reduction model of care 

Benefits

At Radius, we’re committed to enhancing our employees' well-being with a comprehensive benefits package designed to support both personal and professional growth. Radius offers:

• Employee Assistance Plan (EAP): All employees have access to confidential counseling and access to a wide range of resources for personal and professional challenges. Our EAP is here to support your overall well-being.
• Benefits available to all permanent, full-time employees after a defined waiting period:
• Comprehensive medical, dental and vision benefits: Premiums are fully covered by Radius
• Long-Term Disability, Life Insurance, Accidental Death and Dismemberment, and Critical Illness Coverage: Mandatory enrollment, employees are responsible to pay premiums.
• Lifestyle Spending Account: Wide variety of options available to spend an annual allowance
• Group Retirement Savings Plan

Equal Opportunity Employer

Radius Community Health and Healing is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment where all employees are respected and valued. We do not discriminate on the basis of race, color, ethnicity, national origin, gender, gender identity, sexual orientation, age, disability, religion, marital status, veteran status, or any other characteristic protected by applicable law. We encourage individuals from all backgrounds to apply and join our team, and we are committed to providing equal opportunities for all qualified applicants. Accommodations for applicants with disabilities will be provided upon request.

Land Acknowledgement

Radius respectfully acknowledge that we are located within Treaty 6 territory, and Metis Nation of Alberta Region 4. We acknowledge this land as the traditional home for many Indigenous Peoples including the Cree, Blackfoot, Metis, Nakota Sioux, Dene, Saulteaux, Anishinaabe, Inuit, and many others whose history, languages, and cultures continue to influence our vibrant community.