Medical Director

About Abby Health

Abby Health is Australia’s busiest online clinic, built for the future of primary care.

Founded in 2023, Abby was established to address one of the most urgent issues in Australian healthcare: access. With one in three Australians now without a regular GP, we're reimagining how people access everyday care - without losing what makes care personal: long-term relationships and detailed patient histories.

We connect patients to licensed GPs and Nurse Practitioners through same-day, 100% online care - delivering high-quality treatment for everyday issues, from headaches to herpes, coughs to cramps, and everything in between. Behind the scenes, we use structured patient histories, smart intake tools, and streamlined workflows to make every consult feel more like self-care.

Our approach is guided by three core values:
🔹 Smart – Intelligent systems that surface what matters, when it matters
🔹 Beautiful – A thoughtful, intuitive experience for patients and clinicians alike
🔹 Caring – Human support, continuity of care, and relationships that last

We believe the future of primary care is affordable, same-day, and online first.
A system where most care is delivered remotely - supported by pre-diagnosis tools, wearables, alerts, and proactive follow-up. In-person visits become the exception, not the default. It’s a smarter, safer, more efficient model one that finally puts patients first.

And it’s already happening.

Since launching, Abby has become one of the most trusted names in digital healthcare in Australia. We’re used by hundreds of thousands of Australians, with a 4.7/5 average rating on Google and Trustpilot.

We’re quality-first and purpose-driven. Whether you’re a patient looking for better answers or a clinician looking for a better way to practise - Abby is here to make care better, for everyone.

Smart. Beautiful. Caring. That’s the future we’re building - for Australian primary care, and the people who rely on it.

Position purpose

The Medical Director leads clinical operations for Abby Health's remote workforce of General Practitioners and Nurse Practitioners, ensuring safe, effective and patient-centred virtual care across Australia. Reporting to the Chief Medical Officer and sitting on the Clinical Governance team, the role owns high-impact clinical key results with Abby-wide impact.

The role is accountable for clinical leadership, operational excellence, quality and safety, and the hiring, performance and wellbeing of the clinician community. It will also lead and shape Abby's clinical experience and growth as part of an innovative new system within Australian General Practice.

Key responsibilities

Clinical leadership and oversight

• Provide clinical guidance and day-to-day support to GPs and NPs in the Abby Health clinic, including through clinical chat.
• Lead the clinical direction of Abby's innovative model of care.
• Act as the escalation point for complex clinical issues, professional queries and patient safety concerns.
• Support the Chief Medical Officer in clinical workforce guidance, governance and education.
• Uphold high standards of clinical governance, continuity of care and medical ethics.
• Weigh options and trade-offs on complex clinical problems and communicate a clear recommendation.
• Model Abby's standards of clinical expertise, communication and professionalism for the clinician workforce.
• Set personal learning goals and use feedback from data, peers and stakeholders to keep clinical and leadership expertise current.

Operational excellence

• Own high-impact clinical key results and set priorities for clinical projects with the CMO.
• Monitor and optimise clinician workflows, consultation quality and performance metrics.
• Use clinical resources efficiently and identify areas for uplift and improvement.
• Use data and clinician and patient feedback to inform decisions and drive iterative improvements to the care experience.

Quality, safety and compliance

• Ensure adherence to AHPRA standards, RACGP/ACRRM guidelines, Medicare requirements and national telehealth regulations.
• Lead clinical audits, incident reviews and quality improvement initiatives.
• Anticipate clinical risks and address them proactively.
• Champion a culture of safety, learning and continuous improvement.
• Build clinical processes that patients, clinicians and the wider community can trust.
• Empower shared learning so lessons from audits and incidents are applied across the clinician workforce.

People leadership

• Accountable for clinician hiring, performance, retention and wellbeing, in partnership with HR.
• Interview clinicians and provide clinical oversight for onboarding, credentialing and induction in collaboration with the recruitment and onboarding team.
• Monitor GP performance; deliver regular feedback and performance reviews.
• Identify training needs and lead clinician development and peer support programs.
• Champion psychological safety, inclusion and a healthy culture across the clinician community in partnership with Leadership and HR.
• Create clarity in ambiguous circumstances and lead clinicians through change and new initiatives.

Partnerships and strategic collaboration

• Engage partner clinics and own ongoing relationships with clinics and on-ground practices.
• Deliver clinician training and provide clinical leadership ensuring safe, effective and patient-centred virtual care.
• Work with the executive team, Technology, Operations, Customer Care and HR to optimise clinical services.
• Provide clinical insight into platform enhancements, patient experience and service model design.
• Contribute to strategic workforce planning and future clinical service design.
• Set clinical expectations across Abby and tailor clinical solutions to business requirements, involving other teams where needed.
• Communicate multiple solutions to complex problems to the executive team, with the trade-offs of each option.

Qualifications and experience

Essential

• Current AHPRA registration as a medical practitioner in Australia.
• Fellowship of the RACGP or ACRRM, or an equivalent specialist qualification recognised by AHPRA.
• Demonstrated post-fellowship leadership experience in general practice or telehealth.
• Experience directly supervising doctors, such as GP supervisor, clinical practice lead or senior role in a department of general practice.
• Proven people management: setting expectations, managing performance and supporting wellbeing of clinicians.
• Deep understanding of the Australian primary care system, Medicare compliance and virtual care models.
• Experience contributing to clinical governance, audit and incident review.
• Clinical interest or experience in women's health and/or Indigenous health.

Desirable

• Senior experience in private practice, including partner or clinic relationship management.
• Experience leading remote or distributed clinical teams.
• Experience in clinician recruitment, interviewing and onboarding.
• Familiarity with digital health tools, EMRs and virtual consultation systems.
• An innovative approach to medicine and a passion for accessible, high-quality care.