Senior Analyst, Third Party Services

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance.  We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture.  As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work. 

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.

Senior Analyst, Third Party Services, NA

AXIS is seeking a Senior Analyst, Third Party Services to join the Claims Shared Services organization. Reporting to the Head of Claims Third Party Delegated Services, this role is responsible for supporting the effective management and oversight of North America Claims Third Party Administrators (TPAs) and non-legal claim vendors globally.

The role is accountable for the effective oversight of service providers and vendors across the third-party lifecycle, including sourcing, due diligence, contracting, onboarding, performance management, renewal and offboarding.  The role will lead defined governance activities, provide informed analysis and challenge, and deliver meaningful management information to support business decision-making.

This is a hands-on senior role in which the successful candidate will build effective relationships with Claims Third Party Management, Claims Leadership, Underwriting Operations, Program Managers, Compliance, QA, Legal, Vendor Management and service providers. They will be responsible for driving timely decisions, achieving effective issue remediation and consistently delivering strong third party governance outcomes including supporting continuous improvement efforts for the Claims third party management framework.

The Successful Candidate Will Be Responsible For

TPA and Non-Legal Third Party Governance Administration & Coordination

• Act as the primary Third Party Services contact for an allocated portfolio of TPAs and non-legal Claims service providers.
• Lead scheduled governance and performance reviews, ensuring clear assessment of service delivery, risk, controls and customer outcomes.
• Undertake onboarding, renewal and offboarding activities, coordinating stakeholder input and ensuring that governance requirements are completed to the required standard.
• Evaluate compliance with contractual obligations, service levels, governance standards and agreed performance measures.
• Identify material risks, control weaknesses and performance concerns, applying appropriate challenge and escalating issues where required.
• Agree, monitor and escalate remediation plans, ensuring actions are delivered within agreed timescales.
• Maintain accurate portfolio records, governance schedules and relationship profiles to support effective management and decision-making.

Due Diligence & Audit Support

• Coordinate planning and execution of initial and ongoing due diligence reviews.
• Assemble and organize documentation required for due diligence reviews.
• Maintain audit evidence repositories and supporting documentation.
• Track audit findings, remediation activities and implementation status.
• Prepare materials for internal audit, compliance and regulatory reviews.
• Maintain records of governance approvals, assessments and supporting evidence.
• Assist with periodic governance reporting and documentation reviews.

Performance Analysis and Management Insight

• Produce recurring TPA and vendor performance reports.
• Maintain scorecard data, KPI reporting and service tracking metrics.
• Assist in preparation of management reporting packages.
• Analyse service performance trends and exception reporting.
• Track service level performance and remediation commitments.
• Maintain governance dashboards and reporting repositories.

Governance Framework and Process Management

• Develop and maintain governance procedures, operating guides and process documentation for managing third party services providers.
• Organize document repositories and version control processes.
• Coordinate updates to governance templates, checklists and standards documentation.
• Maintain governance evidence and records retention requirements.
• Support preparation of presentations and leadership materials.
• Ensure documentation remains current and audit ready.

Stakeholder Leadership and Strategic Delivery

• Coordinate activities across Claims, Programs, Underwriting Operations, QA, Compliance, Legal and Vendor Management.
• Maintain action logs, issue trackers and governance review records.
• Facilitate communication between stakeholders involved in governance activities.
• Support implementation of governance initiatives and process enhancements.
• Assist with special projects relating to delegated claims and third-party service governance.

Skills, Experience & Qualifications

• 5+ years of experience in third party management, sourcing and procurement roles.
• 2-5 years of experience in insurance operations, claims operations and delegated authority roles preferred.
• Strong organizational and administrative skills.
• Demonstrated attention to detail and documentation discipline.
• Experience preparing reports, scorecards and management information.
• Advanced proficiency with Microsoft Excel, PowerPoint, Word, Teams and SharePoint.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication abilities.
• Experience supporting audits, compliance reviews, vendor governance or operational oversight activities preferred.
• Knowledge of claims operations, delegated claims administration or program business preferred.
• Bachelor's degree or equivalent combination of education and experience.

This posting is for an existing vacancy.