Fleet Shift Manager

About HIVED 📦

At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing.

Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.

Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.

Role Overview 📝

he Fleet Shift Manager oversees the work of the Fleet Coordinators. This team owns the day-to-day control, inspection, and performance of the vehicle fleet, ensuring vehicles are safe, available, compliant, and cost-controlled.

This team is responsible for early detection of damage and risk, fast recovery of repair costs, and close coordination with Maintenance and Operations to protect vehicle uptime and service reliability.

This team is also responsible for Fleet coordinating Delivery Driver daily vehicle collection & return.

This role involve team management as well as execution support.

Location will be primarily at one of our vehicle storage locations, but will involve some travel to and time at the nearby Depot. You may be asked to - very occasionally - support at our other Depot.

You will be working 5 in 7 days; this could be either Sun-Thurs or Tues-Sat.

You will report to one of our Fleet Senior Managers.

What you’ll be doing 🚀

Team management:

• Ensure high process adherence and standards on-site, across Front-end and Back-end teams

• Manage team of Coordinators & Night Chargers

• Ensure coverage in case of sickness / absence

• Escalate & fix issues

Execution support:

• Daily on-site execution support

• 2 mornings / week - vehicle inspections at different site

• Cover for team-members’ sickness / holidays as needed

Vehicle-related responsibilities:

• Ensure all vehicles are inspected, logged, and controlled to agreed standards.

• Carry out basic repairs where possible and collaborate with local garage for more complex repairs

• Coordinate repairs and servicing with Fleet Maintenance to minimise downtime.

• Coordinate On the Road Breakdown with Fleet Maintenance/Third Party Partners to minimise downtime.

• Protect fleet uptime through early issue identification and prioritisation.

• Monitor driver behaviour and escalate safety or performance risks.

• Ensure key management processes followed & regularly audit keys.

• Ensure full compliance with health & safety and fleet standards.

• Produce clear fleet performance insights and improvement actions.

Driver-related responsibilities:

• Morning shift:

  • Allocate & hand over vehicles to Delivery Drivers, & coordinate route allocation.

• Evening shift:

  • Receive vehicle returns, ensure vehicles correctly returned with keys.

  • Receive undelivered parcels & return to Depot.

What we’re looking for 🔎

• 2-5 years’ experience operating in operational roles or vehicle-related roles.

• Experience of working with vehicles - uptime, light repairs, vehicle inspections, maintenance & servicing.

• Experience managing teams successfully - achieving results, maintaining high standards.

• Valid Driving licence (held for minimum of 12 mths, maximum 6 points)

• High integrity & trustworthiness.

• High urgency, proactivity, and ownership.

• Comfortable solving real-time operational pressure during peak windows.

• Able to communicate effectively & build relationships & work cross-functionally

Our Values

• 😊 We Are Kind - Kind to the planet, our team and our partners. We listen with purpose, leave our egos at the door and aren't afraid to make difficult decisions. We must never confuse kindness with being "nice" - it requires us to be fair, consistent, honest, thoughtful and compassionate.

• 🤝 We Are Tenacious - We fight every day to keep the customer promise, for every parcel entrusted to us. No matter how hard it gets or whatever stands in our way, we are relentless in our pursuit of excellence.

• 💡 We Are Curious - We never settle, constantly challenge convention and are never afraid to ask why. We believe there is always more to learn, always a better way, and that we're always only just getting started. We never fight the urge to be inquisitive, to understand the world around us and to explore where others might not.

• 🌍 We Are Resourceful - Our planet's resources are scarce and our future depends on our ability to use them wisely. Waste is the enemy. We strive to do more with less, be more efficient and make the most of what we have.

How we reward our team 🎁

• Dynamic working environment with a diverse and driven team

• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role

• 25 days of holiday allowance plus public holidays

  • if you're on a 4 days on - 4 days off shift pattern, you are entitled to the equivalent of 18 days paid holiday plus public holidays

  • similarly on 4 days on - 3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays

• 1 Birthday Day Off + 2 Tenure-Based Additional Days Off

• Subsidised Private Medical Insurance including dental, vision & mental health therapy

• Bi-annual performance reviews and tailored development plans

• Annual compensation review

• Team lunch provided once a week

• Quarterly team socials and annual sports day (HIVED Olympics)

• Enhanced maternity/paternity/adoption policy as day 1 right

• Community volunteer days

• Cycle to work scheme

• Dog friendly office and depots

• MacBook Air or Windows Laptop (depending on your preference)

🔍 Want to learn more?

• HIVED is B Corporation certified

• HIVED is #7 on The Sunday Times Tech 100

• Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network

• Check the Impact Reports for 2024 and 2025

• Keep up with HIVED ✨ here ✨