Backend Developer (.NET/C#) - CMDB

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:

The Backend Developer (.NET/C#) – CMDB engineer is accountable for both the technical architecture and operational integrity of the platform governing infrastructure capacity, availability, asset lifecycle, and licensing across private cloud, public cloud, and datacenter environments.

We are primarily looking for a hands-on Backend Developer who is passionate about building integrations, services, and data solutions.

The ideal candidate has strong .NET/C# development skills, excellent SQL knowledge, and experience integrating enterprise systems through APIs.

Experience with ServiceNow CMDB, Asset Management, is considered an advantage.

This role combines technical leadership, data ownership, and operational execution to ensure that all capacity, availability, asset, and licensing data is accurate, complete, and actionable.

A significant part of the role focuses on designing, developing, and maintaining backend services, API integrations, and SQL-based data solutions that support CMDB, asset lifecycle management, capacity reporting, and operational decision-making.

It enables Product Owners and Platform Tribes to make informed, risk-aware decisions while ensuring the underlying systems, integrations, and data models are scalable, reliable, and aligned with enterprise architecture standards.

This role is ideal for an experienced backend engineer who enjoys solving complex data and integration challenges while working at the intersection of software engineering, infrastructure, and platform governance.

Which tasks can you expect?

Technical Ownership & Architecture

• Own the end-to-end technical architecture of the Capacity, Availability & Asset Management platform

• Define backend architecture, APIs, integration patterns, and data flows

• Ensure scalability, reliability, performance, and resilience of all core components

• Define and enforce non-functional requirements (availability, security, observability)

• Align architectural decisions with enterprise standards and cloud strategy

• Design, develop, and maintain backend services using .NET and C#

• Develop scalable API-based integration solutions connecting ServiceNow CMDB and enterprise platforms

• Create and maintain SQL database structures, queries, views, and data processing logic

Data Model & CMDB Governance

• Own and evolve the canonical data model for assets, capacity metrics, lifecycle states, dependencies, and licensing

• Define and maintain relationships across configuration items (servers, VMs, databases, networks, storage, licences)

• Ensure consistency between ServiceNow CMDB and authoritative sources

• Implement automation-first data population, reconciliation, and validation controls

• Maintain continuous data quality through structured checks on completeness, duplication, and accuracy

• Develop automated synchronization and reconciliation processes across multiple systems and data sources

Capacity & Performance Management

• Design and support forward-looking capacity modelling and forecasting capabilities

• Maintain utilisation data pipelines from monitoring tools, cloud platforms, and infrastructure teams

• Provide capacity dashboards, baselines, and trend analysis

• Identify and escalate saturation risks early

• Validate demand forecasts using structured data insights

Availability & Reliability Management

• Enable real-time or near-real-time availability visibility through integrated telemetry

• Maintain SLA/SLO reporting and track breaches

• Support root cause analysis and ensure insights feed backlog prioritisation

• Ensure resilience and failure-domain awareness in system and data design

Asset Lifecycle & Licensing Management

• Architect and maintain lifecycle tracking (commission → operate → patch → support → EOL → decommission)

• Ensure accurate asset records and compliance with lifecycle policies

• Track licence usage, renewals, and compliance requirements

• Identify optimisation opportunities, including unused or underutilised licences

• Support audit, compliance, and reporting requirements

Engineering & Platform Quality

• Lead backend design and implementation (APIs, services, automation pipelines)

• Establish engineering standards, code quality practices, and documentation discipline

• Drive modular, maintainable architecture and reduce technical debt

• Perform technical reviews and mentor engineers

Integration & Automation

• Define and manage integrations with DevOps pipelines, IDP Portal, ServiceNow, cloud platforms, and observability tools

• Establish API contracts and event-driven integration patterns

• Ensure reliable, consistent data exchange across systems

• Eliminate duplication of logic and enforce single sources of truth

• Build, maintain, and enhance REST API integrations across enterprise platforms

• Develop automation solutions that reduce manual CMDB and asset management activities

• Ensure secure, scalable, and reliable integration patterns across the platform landscape

Agile & Operational Enablement

• Ensure data and platform capabilities support sprint planning and backlog refinement

• Make capacity, availability, and asset risks visible early (“shift-left”)

• Support Product Owner with actionable insights for prioritisation and decision-making

• Maintain alignment between platform capabilities and delivery needs

Stakeholder Management & Collaboration

• Collaborate with DevOps, Cloud, Network, and Infrastructure teams

• Present technical roadmaps, risks, and decisions to senior stakeholders

• Provide effort estimations and technical risk assessments

• Translate business requirements into practical backend, database, and integration solutions

What do you have to offer?

• 3+ years of professional experience in backend software development

• Strong hands-on experience with .NET and C# development

• SQL database knowledge, including writing, analyzing, optimizing, and troubleshooting SQL queries

• Experience designing, developing, and consuming REST APIs

• Experience building and maintaining integrations between enterprise applications

• Experience working with relational databases and data-driven applications

• Experience with CMDB platforms (e.g., ServiceNow) and asset management systems

• Experience integrating with DevOps pipelines and CI/CD environments

• Strong data modelling capabilities (relational and service relationship modelling)

• Experience in cloud and hybrid environments

Technical Skills

• Proficient in .NET and C#

• Strong SQL Server or equivalent relational database experience

• Experience developing backend services and APIs

• Experience working with JSON, REST, and modern API technologies

• Ability to troubleshoot integration, data quality, and performance issues

• Strong expertise in API design (REST/GraphQL), event-driven architecture, and cloud-native systems

• Experience integrating with DevOps pipelines and CI/CD environments

• Strong data modelling capabilities (relational and service relationship modelling)

Domain Knowledge

• Experience with private cloud platforms and hyperscalers (AWS, Azure, GCP)

• Understanding of infrastructure domains (servers, databases, storage, network)

• Knowledge of CMDB concepts and infrastructure relationships is considered an advantage

• Knowledge of asset lifecycle management and configuration management principles is considered a plus

Nice to Have

• ITIL v3 and/or ITIL 4 certification

• Experience in large-scale SaaS or multi-region hosting environments

• Prior experience in building or governing platform data ecosystems

• ServiceNow CMDB development or integration experience

• Experience with enterprise integration platforms

• Experience with automation frameworks and event-driven architectures

• Experience working in infrastructure or platform engineering environments

What do we have to offer?

• Leaves: all types of leave granted from day 1 (annual leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years

• Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate

• Monthly fixed transport allowance

• No deduction for using the company’s transport after work

• Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years

• Fixed internet allowance for home use

• Career break option

• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)

• Yearly performance review with remuneration review

• Yearly company bonus

• Car loan: subsidized interest facility

• Referral program

• Learning opportunities: through an individual development plan and professional training

• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.