Global Accounts Business Development Manager (E-commerce)

Viva.com is the first Tech Bank in Europe for businesses, serving 31 countries through its pan-European critical infrastructure for payments & banking services.

Viva.com’s offering spans omnichannel payment acceptance, deposit accounts, card issuing, and a broad suite of financing solutions, providing businesses of all sizes and sectors with the tools they need to operate efficiently, both domestically and internationally, through a single integrated platform.

Viva.com pioneered and leads in Tap on Any Device technology, enabling acceptance on any Android device or iPhone, while connecting directly to all major international and domestic card schemes, local payment systems, and alternative payment methods across Europe.

The Role

We are looking for a commercially driven Global Accounts Business Development Manager – E-commerce to take end-to-end ownership of our E-commerce vertical.

Reporting to the Vertical Leader, you will shape and execute the vertical’s expansion strategy, develop relationships with leading international e-commerce merchants and technology partners, and build a strong multi-country commercial pipeline.

You will work closely with Regional Sales teams, Country Managers, Local Strategic Account Managers, Product, Marketing, Legal, Operations, Pre-Sales, and Technical Solution Architects to deliver scalable payment solutions for Global Accounts across Europe.

Responsibilities

• Execute the E-commerce vertical’s commercial strategy, pipeline health, win rate, revenue performance, and contribution to viva.com’s ambitious growth objectives;
• Build, maintain, and regularly refresh the E-commerce Global Account and Partnerships Matrix, segmenting merchants and partners according to their strategic value, international footprint, and commercial potential;
• Co-develop and execute the E-commerce Expansion Blueprint, translating vertical priorities into practical playbooks, target-account plans, and scalable country-level initiatives;
• Identify and secure new Global Accounts, managing the complete sales cycle from prospecting and pitching to solution scoping, negotiation, contracting, and commercial close;
• Own senior-level relationships with assigned Global Accounts and strategic E-commerce partners, including ISVs, platforms, payment technology providers, and channel partners;
• Develop a deep understanding of the E-commerce ecosystem, including market trends, regulatory developments, merchant needs, competitive dynamics, dominant technology stacks, and emerging payment use cases;
• Coordinate cross-functional account teams—including Local Sales, Strategic Account Managers, Pre-Sales, Technical Solution Architects, Product, Legal, and Operations—to ensure seamless solution design, implementation, and ongoing service delivery;
• Create tailored proposals, presentations, business cases, and Business Impact Assessments that clearly demonstrate the value of viva.com’s payment and financial solutions to E-commerce clients;
• Act as the voice of E-commerce clients internally, providing structured market feedback, influencing product enhancements, and escalating new or unsupported requirements through the appropriate governance channels;
• Maintain accurate CRM data and commercial reporting, delivering regular pipeline updates, account reviews, performance insights, and forecasts to the Vertical Leader and relevant stakeholders.

At Viva.com, we believe in amplifying human potential through AI. When you join us, you're stepping into a future-forward environment where technology empowers every role, driving smarter, more efficient. 

Requirements

• Bachelor’s degree in Business, Finance, Economics, Technology, or another relevant field; an MBA or equivalent postgraduate qualification will be considered an advantage;
• Experience within a major pan-European or local PSP, fintech, or banking institution, with a solid understanding of payment services and technical payment solutions. Exposure to tenders and RFP processes would be considered an advantage;
• Proven experience in business development, enterprise sales, or strategic account management within E-commerce, payments, fintech, financial services, or a related technology environment;
• Strong understanding of E-commerce business models, payment processing solutions, digital payment journeys, market dynamics, and the broader E-commerce technology ecosystem;
• Demonstrated ability to develop trusted, senior-level relationships and manage complex Global Accounts operating across multiple countries and stakeholder groups;
• Strong commercial, negotiation, presentation, and analytical skills, with the ability to translate complex business requirements and data into actionable strategies and compelling value propositions;
• Excellent written and verbal communication skills in English, combined with adaptability, a collaborative mindset, and the ability to succeed in a fast-paced, technology-led international organization; additional European languages will be considered a plus.

Benefits

💸 Competitive compensation package;

🎯Annual bonus based on your performance and targets’ achievement;

🏥 Private health insurance for you and your family;

💻 Top of the Line tools and equipment;

📚 Career development and regular feedback to develop your skills.