Learner Engagement Officer - Boston

Key Responsibilities

• Develop and nurture strong and productive relationships with external stakeholders, community organisations, and networks to foster partnerships that support the growth and success of adult learning programmes.
• Identify and actively promote suitable Adult Learning programmes and SWAPs to learners and sources that refer learners.
• Conduct effective information, advice, and guidance sessions to ensure potential learners are well-informed about the range of opportunities available through our adult learning curriculum.
• Engage proactively with potential learners, employers, and community groups, providing accurate and comprehensive information regarding available adult learning programmes.
• Manage and maintain detailed learner referral information for each programme, facilitating smooth communication and information sharing with relevant tutors, the Skills Performance Manager, and relevant Heads of Curriculum.
• Respond promptly to referral inquiries, offering necessary assistance and support in alignment with the specific requirements of potential learners.
• Conduct comprehensive assessments of individual learner needs, aspirations, and challenges, delivering tailored information, advice, guidance, and support to facilitate their initial learning journey.
• Attending education and careers events, schools/academies and employability events when required and actively promoting adult learning (and other programmes) to potential learners.
• Ensure meticulous and timely completion of all recruitment, enrolment and other contract-related documentation, adhering to funding and regulatory requirements.
• Meet monthly targets for programme starts, placements, and progressions, aligning with recruitment profiles.
• Develop and implement learner engagement strategies that encourage active participation, attendance, and commitment to adult learning programmes.
• Collect feedback from learners to identify opportunities for programme enhancement and continuously improve the quality of the learning experience.
• Actively collaborate with marketing and communication teams to effectively promote adult learning programmes and engage potential learners.

• Engagement Rate: The level of engagement with potential learners.
• Referral Response Time: The speed at which enquiries and referrals are responded to.
• Prospect to Referral Rate: the percentage of individuals engaged who convert to a referral.
• Referral to Enrolment Rate: the percentage of referrals who convert to a programme enrolment.
• Programme Starts: The number of learners who officially begin their chosen adult learning programme.
• Diversity and Inclusion Metrics: The success in attracting learners from diverse backgrounds and underrepresented communities.
• Referral Source Performance: The performance of different referral sources.
• Learner Satisfaction: Measured through feedback surveys.
• Timeliness of Documentation: The accuracy and punctuality of paperwork related to recruitment, enrolment, and learner records. 
• Monthly Target Achievement: The level of success in meeting or exceeding the monthly enrolment targets as defined by the recruitment targets.

• You will ensure you follow all Acorn Training health and safety guidelines and fire regulations set out in the polices, follow safe working practices, and complete all mandatory training requirements. 

• Be aware of and follow all Acorn Training policies.
• Have regular 121’s throughout the year to monitor performance, objectives and progress and support your personal development and wellbeing.
• Take part in any required training needed to fulfil your role. 
• Commitment to the Professional Standards – Values and Attributes, Professional Knowledge and Understanding and Professional Skills.
• Promote and uphold the principles, policies, and all relevant statutory requirements, including the Equality Act, the HASWA, GDPR and Safeguarding, including Prevent.
• Undertake such other duties as may be required from time to time commensurate with the level of the post.

Skills, Knowledge and Expertise

• Level 2 IAG or equivalent qualification
• GCSE grade A*-C (or equivalent) in English, Maths and ICT
• Full driving licence   

• L3 IAG or equivalent qualification

• Track record of learner and stakeholder engagement
• Evidence of meeting and exceeding targets
• Experience of providing excellent customer service

• Experience of working with employer networks, agencies and local authorities.

• Display an awareness, understanding and commitment to the protection and safeguarding of young people and vulnerable adults
• Knowledge and understanding of safe and healthy working practices
• Have an understanding of and be able to demonstrate a commitment to Equal Opportunities and Diversity     

• Ability to engage and maintain positive working relationships with learners
• Excellent IT skills, including familiarity with Microsoft Office packages
• Strong communication skills – written, verbal and active listening
• Be approachable, empathetic, and able to relate to individuals from diverse backgrounds
• Flexible and adaptable, being open to new ideas and adapting engagement strategies to the needs of learners
• Organisation and planning which demonstrates good time management and prioritisation

Benefits

• Flexible working including home-based, centre-based, or hybrid job role dependant 
• Up to 26 days annual leave, with the option to purchase up to 10 additional days
• Pension scheme to support your long-term financial wellbeing
• Training and professional development, including CPD workshops and professional qualifications 
• Westfield Health Scheme with benefits including 13 healthcare services, cashback towards essential health bills, counselling and therapy treatments, fast access to MRI, CT, and PET scans, and discounted shopping vouchers
• Wellbeing initiatives including Wellbeing Wednesdays and the Mental Health at Work Pledge
• Disability Confident Leader, Menopause Workplace Pledge, Armed Forces Covenant, Ban the Box Employer, and secure prayer spaces
• Annual paid volunteering day and charity initiatives
• Cash incentives for Employee of the Month and Employee of the Year awards
• £500 Recommend a friend scheme

Reports To