Cnexia
Service Delivery Manager
Rabat, Rabat-Salé-Kénitra, Morocco
First seen by offpeak October 22, 2026
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- Interface with Executives, IT Management, and End Users to define business, financial, and operational requirements.
- Develop standards and best practices for use across multiple projects.
- Lead definition of scope and objectives for new and requested projects, involving all relevant stakeholders and ensuring technical feasibility.
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
- Ensure projects are delivered on-time, within scope, and within budget using Project Management deliverables such as project plans, project budgets, status reports, and risk/issue logs.
- Report and escalate to IT management and the IT Steering Committee as needed.
- Effectively manage, document, and communicate project risk.
- Manage project documentation, agreements, and contracts.
- Collaborating with technical design teams to set standards for software, hardware, and security.
Compétences et expérience requises
- University Degree in Software/ Computer Engineering (Bac+4) or equivalent combination of education and work experience.
- At least 3 years of related experience in Service Delivery Management.
- Good computer skills and the ability to use business support software.
- Strong customer service, project management, and quality control skills.
- Resource planning skills
- Strong project and vendor management skills
- Experience with cloud migrations and management preferred, but not required
- Excellent communication, research, analytic, project management, and documentation skills
- Ability to handle multiple, concurrent, projects; manage vendors effectively and be responsive to users and IT staff in a timely manne.