Retail Merchandise Recovery Associate

Support Operational Excellence and Help Maximize Goodwill’s Impact.

Goodwill Southern California is seeking a Retail Merchandise Recovery Associate to support merchandise quality control, recovery, and operational consistency across our retail system. This warehouse-based role plays a key part in maximizing revenue, improving product flow, and ensuring merchandise is properly allocated to the right sales channels — all contributing directly to our mission of Transforming Lives Through the Power of Work.

What You’ll Do:

Merchandise Evaluation & Recovery

• Inspect merchandise and Mobile Unit Transports (MUTs) before they reach the Outlet to identify sellable or brand-name items suitable for return to retail stores.

• Build and maintain “second-chance” MUTs for redistribution back to stores.

Process & Compliance Review

• Review labeling, tagging, and assembly of MUTs for accuracy and consistency.

• Document process errors through written notes and photos; report findings to retail leadership to support training and process improvement.

Reporting & Communication

• Use company-issued devices to complete reports, upload images, and communicate recovery findings.

• Maintain organized records of recovered merchandise, errors, and trends.

Safety & Operational Support

• Follow all established safety protocols and use required PPE.

• Work independently while demonstrating accountability, accuracy, and attention to detail.

What You Bring:

• High school diploma or GED required.

• Basic English reading, writing, and speaking abilities.

• Ability to follow written and oral instructions consistently.

• Some retail, warehouse, or production experience helpful.

• Ability to work with a diverse team in a fast-paced environment.

• Safety-conscious mindset and strong attention to detail.

• Bilingual (Spanish/English) preferred.

• Ability to use an iPhone or tablet to take photos, send messages, and complete basic digital forms.

• Reliable, punctual, and committed to Goodwill’s RISE values: Respect, Integrity, Service, and Excellence.

Why You’ll Love It Here:

• Make a direct impact by helping recover valuable merchandise and reduce waste.

• Support store performance and mission revenue through quality control and recovery efforts.

• Join a values-based team with opportunities for growth across Retail and Supply Chain pathways.

• Work in a mission-driven environment where your contributions support job creation and community programs.

What's in it for you:

• Hourly Rate: 18.47
• Discount at Goodwill Socal retail locations
• Goodwill Perks: Discounts on dining, retail, theme parks and movies
• Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners

Join our Retail Operations team and help ensure every donation reaches its highest purpose — supporting our mission and strengthening our community.