Senior Product Manager – Global Credit Operations (EMEA)

Job Description:

Job Title: Senior Product Manager – Global Credit Operations (EMEA)

Location: Bromley

Corporate Title: Up to Vice President

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

Job Description:

This role provides critical support to the Product Owner and Product Management function within Global Credit Operations (GCO) across the EMEA region, where Loan IQ and JIRA are integral to managing requirements, driving platform change, and supporting the loans administration lifecycle.

The successful candidate will help enable the delivery and adoption of strategic initiatives across credit and loan trade lifecycle events, including the implementation of AI‑enabled solutions. Working closely with senior Product Owners, regional operations leaders, technology, and delivery teams, the role supports the translation of global product strategy into effective regional execution, while ensuring EMEA‑specific regulatory, operational, and market considerations are fully reflected.

This opportunity is well suited to a collaborative professional who values thoughtful execution and is comfortable operating within a complex, highly regulated environment.

Responsibilities:

• Support delivery of the global product vision and roadmap for Global Credit Operations, with a focus on EMEA priorities.
• Translate global product direction into clear, EMEA-relevant features, user stories, and backlog items.
• Partner with the lead Product Owner/Manager to help manage and refine the backlog, ensuring items are well-defined and ready for delivery.
• Collaborate with EMEA Operations, Risk, Compliance, and Technology teams to understand regional requirements, constraints, and dependencies.
• Support the rollout of AI-enabled capabilities within EMEA credit operations, such as: Document processing, Exception handling, Controls automation, Human-in-the-loop workflows
• Contribute to scope and sequencing discussions, helping balance value, risk, and delivery capacity.
• Participate in Agile ceremonies, including story refinement and sprint readiness activities and delivery follow-through.
• Review delivered functionality to confirm it meets agreed EMEA business, regulatory, and operational needs.
• Act as a trusted link between global product teams, IT and EMEA business stakeholders, supporting alignment, openness, and adoption.

What we are looking for:

• Demonstrated understanding of Loan IQ functionality, including solution design, data model architecture and end to end platform testing.
• Experience working in Agile or scaled Agile environments.
• Experience supporting Product Owners or Product Managers in enterprise or financial services environments.
• Working knowledge of Global Credit Operations, Trade Finance, or related banking operations within EMEA.
• Exposure to AI-enabled or data-driven solutions in regulated operational settings.
• Proven ability to organise complex information, apply analysis, and maintain high‑quality documentation
• Comfortable working within a global, matrixed delivery model.
• Clear and thoughtful communication skills, especially when connecting global plans with regional needs.

What Success Looks Like:

• EMEA regulatory and operational requirements are clearly represented in global product delivery.
• Delivery teams are supported with a consistent flow of well-prepared, high-quality work items.
• AI and automation solutions are introduced smoothly into EMEA operations and add clear operational value.
• Strong, trusting relationships across Global Product, EMEA Operations, and Technology teams.
• Fewer late-stage changes, reduced rework, and smoother regional delivery.

Benefits of working at Bank of America:

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
• Access to an Employee Assistance Program for confidential support and help for everyday matters
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favorable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.