Delivery Logistics Coordinator

Overview

The role of the Delivery Coordinator is to maintain the database of service tasks to a high level of accuracy and schedule  deliveries and removals of same and customer requests in a timely and cost-effective manner to ensure a high level of customer satisfaction.

Qualifications

• 1-2 years’ Transport or Logistics and administration experience.
• Good local geographical knowledge of Connaught and surrounding areas
• Must be able to confidently deal with queries and deal with them in a professional manner.
• Good computer literacy (MS Office, Excel, Outlook) Ability to learn new systems quickly.
• Strong organisational skills

Team player with the ability to work in a fast-paced environment

Responsibilities

• Scheduling bin deliveries, bin removals, bin repairs and other bin tasks from our bin management system for the Connaught region.
• Scheduling service rep workloads for current and next day, communicating orders to drivers.
• Monitoring of workflow to ensure completion of requests in a timely fashion.
• Stocktaking to ensure bin stocks are adequate in bin depots.
• Resolving both customer and internal queries.
• Communicating with Sales Dept. to advise on bin delivery/collection times.
• Responsible for following up with customers and drivers to confirm bin service dates and scheduling bin task dates and times.
• Identify and deal with discrepancies.