Skip Scheduler

Overview

The role of the Skip scheduler is to maintain the database of orders to a high level of accuracy and schedule skip deliveries and collections in a timely and cost-effective manner to ensure a high level of customer satisfaction.

Qualifications

• 1-2 years’ phone sales and administration experience.
• Good local geographical knowledge of Connaught and surrounding areas
• Must be able to confidently handle multiple phone lines and have a courteous pleasant phone manner and good customer rapport.
• Good computer literacy (MS Office, Excel, Outlook) Ability to learn new systems quickly.
• Strong organisational
• Team player with the ability to work in a fast-paced environment.
• Good communication skills.

Responsibilities

• Scheduling skip collections and deliveries from our skip management system.
• Scheduling skip driver workloads for current and next day, communicating orders to drivers and managing the collection of payments.
• Maintenance of ongoing/recurring order database.
• Processing phone and email orders and payments.
• Resolving both customer and internal queries.
• Communicating with Sales Dept. to advise on delivery/collection times.
• Responsible for following up with customers and drivers to confirm skip collection dates and scheduling collection dates and times.
• Identify and deal with discrepancies.