Senior Manager, Process Improvement

Overview:

RMIT Vietnam is seeking a Senior Manager, Process Improvement to lead business process optimisation, system and process improvement, and digital transformation initiatives across the University. This is an exciting opportunity for a strategic and hands-on improvement leader to drive meaningful change, simplify processes, leverage AI and automation, and deliver measurable improvements in productivity, efficiency and stakeholder experience.

WHY JOIN RMIT VIETNAM?

At RMIT Vietnam, international exposure meets real-world impact through strong industry and government collaboration. Working at RMIT means building a meaningful career while creating impact in a high-performing environment.

Further insight into our mission, impact and global connections is available in the RMIT Vietnam Profile.

WHAT WE OFFER

Expatriates

• Competitive remuneration package USD for expatriate candidates
• Relocation allowance package of US$6,000
• Relocation flights from home location to Vietnam for candidate and direct dependents (if applicable)
• International repatriation flights for the staff and direct dependents at the end of their contract.
• School tuition fees for children to attend the K-12 program in Vietnam, up to US$20,000 per child or US$40,000 for two children per year.
• Premium private medical insurance for employee and immediate family, plus Personal Accident Insurance
• Dedicated support from Global Mobility Team to support with immigration and relocation to Vietnam.

Vietnamese candidates

• Competitive remuneration VND package for Vietnamese candidates.
• 13th month Tet bonus
• Private Health insurance for you and your family, plus Personal Accident Insurance

Other benefits

• Generous annual leave, sick leave, volunteer leave and public holidays (Christmas and Tet Holidays)
• Professional development and career advancement
• Access to state-of-the-art facilities and resources
• A vibrant and diverse campus life and more!

POSITION SUMMARY

The Senior Manager, Process Improvement will lead a newly established team to lead business process optimisation, system and process improvement, and other digital transformation activities within RMIT Vietnam. The role will drive process analysis, stakeholder engagement, workshop facilitation and the development of practical, evidence-based recommendations to improve business performance, consistency and productivity. This role, along with their direct reports and key stakeholders, will identify process pain-points, identify root causes, challenge the assumptions of whether processes are needed at all and then drive improvements through to implementation.

A major focus will be on simplifying processes, reducing the number of manual steps and identifying opportunities to leverage Artificial Intelligence (AI) automation and other technology. The role will suit someone who is comfortable operating with autonomy, influencing stakeholders and talking accountability for outcomes, rather than simply managing a defined set of tasks.

Key Accountabilities summary

• Lead end-to-end continuous process improvement initiatives from problem identification and root cause assessments, through to implementation, measurement and benefits realisation.
• Engage collaboratively across key stakeholders and facilitate workshops to identify challenges and opportunities for process improvements.
• Provide expert advice to senior leaders on operational efficiency and business improvement strategies.
• Map and redesign end-user journeys, operational processes and workflows.
• Define project scope, stakeholder engagement plans and any necessary change management plans.
• Develop and analyse quantitative and qualitative data, such as operational data, productivity metrics and stakeholder insights to identify improvement opportunities.
• Apply Lean Six Sigma methodologies
• Challenge existing processes and determine whether activities are genuinely adding value for stakeholders and the organisation.
• Identify, propose and accelerate AI and Automation opportunities, with consideration of technologies such as workflow automation, robotic process automation, intelligent document processing, low-code solutions and generative AI.
• Establish and prioritise a pipeline of continuous process improvement initiatives based on stakeholder and organisational value, benefit and operational priorities.
• Develop and maintain process maps, procedures, workflow documentation, playbooks and supporting materials.
• Support change management, communication, training and adoption of new or refined process.
• Manage risk, dependencies and governance requirements for the whole program.

Key Selection Criteria

• Proven experience in continuous process improvement with a demonstration of clear outcomes and business performance improvements, including productivity, quality, risk reduction and improvements to staff and student experiences.
• Demonstrated experience of leading diagnostic reviews, process mapping, and operational improvement programs.
• Experience of applying proven continuous improvement methodologies like Lean Six Sigma (formal recognition of Green or Black belt would be desirable).
• Outstanding stakeholder engagement, facilitation and influencing skills.
• The ability to translate complex findings into clear, actionable recommendations.
• Strong analytical and problem-solving capabilities.
• Experience in governing programs, managing risks and reporting where required.
• Previous experience in universities or a regulated service industry would be beneficial.
• High level of curiosity, initiative and resourcefulness.
• Demonstrated experience in identifying and delivering AI, automation and emerging technologies.
• Demonstrated success in change management.

More information is available in the Job Description.

HOW TO APPLY

To be considered for this role, it is mandatory to submit both a resume and a cover letter. Please click on the 'Apply' link provided in this Job Ads to initiate the application process.

Please note that we will be running a rolling recruitment process, so please apply as soon as possible.

Compliance Requirements

All academic appointments at RMIT Vietnam must meet University and local regulatory requirements, including English proficiency, background checks, and (for international candidates) eligibility for a work permit. 

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (Academic) with a score of at least 7.5 with no competency less than 6.5 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines). 

Further guidance will be provided during the recruitment process.

RMIT UNIVERSITY COMMITMENT

RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

IMPORTANT NOTICE:

• Please ensure that your application is submitted through our Workday system on the RMIT Careers page. We do not accept applications through other means.
• RMIT Vietnam will never request any fees or payments during the application process. Be vigilant about scams asking for payment to apply.
• For any questions or support, feel free to reach out to our Talent Acquisition team at employment@rmit.edu.vn

Applications Close:

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community.  As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

https://www.rmit.edu.vn/about-us