Customer Service Representative

Overview

"ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE" 

Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines.

We focus heavily on employee happiness and employee engagement.

Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services.

We invite you to apply and be a part of our exclusive team to provide the ultimate service...

... peace of mind

Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at SFO (San Francisco International Airport). We cater to a distinctive clientele.

We offer part-time and full-time positions

• Excellent advancement opportunities
• Paid Training
• Dynamic Workplace
• Medical benefits
• Voluntary dental, vision, and a matching 401k plan
• Amazon Incentives and travel perks

Are you excited yet? Fantastic! We are too. But we are just getting started.

You will also learn to perform the following functions throughout the course of your employment :

• Learn behind-the-scene workings of an international airport.
• You will rotate through check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport.
• Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance.
• Enjoy the opportunity to professionally interact with high-profile passengers.
• Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience.

Our teams consist of happy and ambitious individuals who contribute to making a fun and friendly work environment. Does this sound like you?

• Eager to learn new skills
• Organized and logical thinker
• Make quick and rational decisions
• Problem Solving
• Ability to adapt quickly to unforeseen situations
• Effective communication skills and good listening skills
• Able to multi-task and carry out duties in a dynamic environment
• At least 18 years of age, high school graduate or G.E.D equivalent.
• Eligible to work in the United States
• English proficient, other languages are a plus.
• Computer savvy

Are you passionate about learning?

Paid training with our highly knowledgeable and top performing training department.

Equal Opportunity Employment

Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

If you've come this far, then take the next step towards elevating your skills and building your new career.

It's just one click away.

Click here to apply!

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)

• Perform a variety of duties at an airport including: assist customers with fare quotes; boarding gate functions,
• Perform assignments at the ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas including bag-room, ramp and other terminals
• Maintain appropriate and professional interaction with airline passengers, Client(s), and Crew
• Translate, transcribe when possible
• Take care when handling company assets and be aware of costs associated with damage
• Complete accurate cash handling transactions, manifests, and labelling
• Operate machinery in accordance to opertional policies and standards
• Operate computers, printers, & other equipment to enter, access, or manage data and information confidentially
• Reading, Interpretation & Comprehension of reference materials, Instructions, policies & procedures

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Varied shifts within a 24 hour clock
• Some overtime
• Occasional lifting of 70-100 lbs
• Long periods of standing and walking long distances
• Pulling, pushing and moving large bulky items including carts
• Continuous standing, bending, kneeling, squatting, stooping, grasping and picking up items

Environmental Conditions:

Involves continuous people interaction and exposure to aircraft sounds

Qualifications

Basic Requirements

At least 18yrs old, with a High School Diploma or G.E.D.Valid US work AuthorizationAble to speak, read and write in EnglishFlexible schedule to work weekends, holidays & overtimeBasic Math Skills: Adding, Subtracting, Division, and MultiplyingComputer Literate Common sense and organizedMental capacity to make quick and rational decisionsEffective communication skills and good listening skillsAble to multi-task and carry out duties in a fast-paced environmentAble to reading & comprehend reference materials, instructions, policies & procedures**DRUG SCREENING REQUIRED AT TIME OF HIRE**

ABOUT US

Hallmark Aviation Services is the emerging force in "Above-The-Wing" Airline Passenger Handling Services. Hallmark Aviation Services has earned a reputation for providing first-rate services for some of the world’s leading airlines. We invite you to learn more about Hallmark and the ultimate service we provide to our Clients… "Peace of Mind."

Equal Employment Opportunity Statement

Hallmark Aviation Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hallmark Aviation Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.