Loan Operations Associate

Branch Overview

Branch is a leading AI-powered lending fintech with 50M+ downloads across India and Africa. We use alternative data and machine learning to expand financial access for millions of people traditionally excluded from the formal financial system. Founded by the former CEO of Kiva.org and backed by leading investors including Andreessen Horowitz, Visa, and the IFC, Branch combines mission-driven impact with world-class technology and scale.

In India, Branch operates as a regulated digital lending institution and Middle Layer NBFC, building trusted and accessible financial products for millions of customers across the country. Our 250+ member India team is growing rapidly and works across technology, data science, risk, product, and operations to solve high-impact problems at scale.

Certified as a Great Place to Work in 2025, Branch offers the opportunity to build meaningful careers while shaping the future of inclusive fintech in one of the world’s fastest-growing digital economies.

Job Overview

We are looking for a proactive and detail-oriented Loan Operations Associate to support the day-to-day operations of our device financing business. The role will primarily involve customer verification calls, confirming loan and delivery details, and making reminders for upcoming EMI payments. This is a six-month contract role on the payroll of Branch International, with the possibility of a three-month extension based on business requirements.

Responsibilities

• Customer Verification: Call customers to verify loan and device details, confirm delivery addresses, and complete required customer confirmations and disclosures.

• EMI Reminder Calls: Contact customers ahead of their EMI due dates to remind them to maintain sufficient balance for scheduled repayments.

• Customer Communication: Communicate clearly and professionally with customers, address basic queries, and escalate issues to the relevant teams when required.

• Operational Support: Maintain accurate call records, update customer information, and complete all required steps per the process.

• Process Improvement: Identify recurring customer issues or operational gaps and share feedback to help improve processes.

Qualifications

• 0–4 years of experience in customer support, operations, telecalling, or a similar role.
• Good verbal communication skills.
• Attention to detail and basic computer skills.
• Proactive, willing to learn, and comfortable working in a fast-paced environment.
• Flexible to work on weekends or holidays, if required.

Preferred Attributes

• Experience in lending, banking, fintech, or customer support.
• Comfortable speaking with customers over the phone.
• Willingness to take ownership and adapt to changing requirements.

Benefits of Joining

• Competitive salary
• Fast-paced, collaborative, and high-autonomy work culture
• Hybrid work setup designed for flexibility and work-life balance
• Private health insurance for you
• Generous paid time off, plus company-declared public holidays
• Laptop and headset provided by the company for the duration of the contract

Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.