Business Operations Specialist (f/m/d) @ A1 Competence Delivery Center

Strength. Care. Growth

A1 Competence Delivery Center is a vital component of A1’s telecommunications business. Acting as an expertise hub, CDC is dedicated to delivering a full range of high-quality IT, network, financial and other services to support A1’s operations across all OpCos, independent of location.

Using the power of being OneGroup and leveraging synergies, CDC enables transparency of resources, key skills and knowledge expansion and personal career growth opportunities’ enhancement, paired with job stability.

You will know we are the right place for you, if you are driven by:

• Opportunities to learn and build your career.
• Meaningful work in a stable and fast-paced company.
• Diversity of people, projects, and platforms.
• A supportive, fun, and inspiring place to work.

Role Overview:

As a Business Operations Coordinator, you will support reporting, service management, vendor administration, and process improvement activities, helping ensure smooth operations across the Billing Delivery Center.

Role Insights:

• Collect and consolidate performance indicators (KPIs), preparing accurate reports and management presentations.
• Coordinate service agreement updates, approvals, documentation, and compliance follow-ups.
• Support vendor and external workforce administration, including purchase orders, invoice checks, budget tracking, and forecasting.
• Support team leads with coordination, time tracking, and reporting, with additional project support where needed.
• Help simplify processes and automate recurring tasks using digital and AI tools.

What Makes You Unique:

• University degree in Business, Information Technology, Engineering, or a related field.
• Initial experience in business operations, reporting, finance, or project coordination is an advantage.
• Strong analytical and organizational skills, attention to detail, and confidence communicating with different stakeholders.
• Good Excel and PowerPoint skills; Power BI, automation, or AI-tool experience is a plus.
• A proactive mindset and curiosity to understand technical and business topics. Previous billing experience is not required.
• Work closely with Billing DC leadership and colleagues across multiple countries.
• Build practical experience in IT operations, reporting, and commercial coordination.
• Help shape smarter ways of working through process improvement, automation, and AI.

Our gratitude for the job done will be eternal, but we’ll also offer you:

•  Valuable experience in one of the fastest-growing and most innovative industries.
•  Challenging assignments with strong opportunities for personal and professional growth in a multinational environment.
•  Hybrid working model supporting a healthy work-life balance.
•  Thousands of online and in-person Learning opportunities for you to grow.
•  Modern, open, and friendly work environment that fosters continuous learning and the development of both technical and soft skills.
•  Special employee tariffs and a wide range of attractive employee benefits.

If you have any questions,  please do not hesitate to contact Svetlana Vazharova.