Deli Manager - Full Time

Londis Dock Rd are seeking a full-time Deli Manager to join our team.

Responsibilities include:

MANAGEMENT

• To assist in the recruitment, training and development of high quality personnel for the delicatessen area

• Maintain training records and ensure refresher training is provided to personnel in the area as appropriate

• Rostering and general management of personnel to ensure adequate cover within budgetary provisions

• Managing the overall performance of the delicatessen area

• Ensure delicatessen team is motivated

• Ensure delicatessen team comply with requirements of the area in terms of hygiene etc.

FOOD MANAGEMENT

• Ensure effective & compliant HACCP control systems are in place 

• Ensure policies and procedures pertaining to fresh food are implemented and managed 

• Ensure area operates within relevant legislation in terms of HACCP 

• Ensure you are up to date on all aspects HACCP and food hygiene requirements and communicate same to store management and personnel

• Ensure food safety policy is updated and complied with appropriately

• Ensure employees comply with good food hygiene practices

• Ensure regular cleaning of deli area and equipment

• Ensure relevant protective clothing is provided and worn

• Ensure critical control points are identified and monitored

• Ensure systems in place for temperature checking and food hygiene

• Ensure corrective action put in place for critical control points

• Ensure the appropriate waste management records are maintained

• Ensure appropriate controls are in place for fresh and red meats

STOCK MANAGEMENT

• Ensure effective stock control systems are in place ensuring stock is rotated accordingly and out of date stock is discarded appropriately 

• Ensure wastage in the delicatessen area are maintained at a minimum level through effect management of the stock

• Ensure effective food management and waste systems are implemented, managed and updated appropriately

• Identify areas of stock leakage and ensure effective systems are in place to minimise stock loss (e.g. through wastage, damages)

GENERAL

• To undertake other additional duties as may be assigned by the Operations Manager

FINANCE

• Managing budgets for the delicatessen area

• Ensure overheads are controlled and minimised where appropriate

• Ensure delicatessen sales are maximised

• Ensure delicatessen margins are managed appropriately and profitability of the area is maximised

• Promote sales within the delicatessen area & achieve sales targets as established by the store manager

• Meet targets as agreed including the achievement of the required profit margin for the area

OPERATIONS

• Ensure delicatessen runs efficiently and smoothly

• Ensure delicatessen standards are consistently improved in terms of housekeeping, merchandising, presentation and service ensuring no cross contamination of stock

• Plan for market changes and demands as they arise

• Ensure delicatessen promotions are managed appropriately

• Ensure consistent high levels of customer service are provided at all times

• Ensure all customer complaints are dealt with in the appropriate manner 

• Take necessary action in deli improvements following customer complaints

• Ensure food preparation meets the required customer and hygiene standards 

• Ensure area is presented and merchandised in an effective manner while ensuring compliance with HACCP guidelines

• Ensure overall customer service levels within the area are maintained at the required standard

LEGISLATION 

• Take full care of Health and Safety of personnel in the area and ensure any risks are minimised, or where possible, eliminated 

• Ensure area is compliant with consumer pricing regulations 

The ideal candidate will possess many of the below attributes

• Proven ability in managing retail sales team including the following:

-Planning & organising

-Problem solving

-Managing performance

• Excellent knowledge of HACCP requirements with a relevant qualification

• Excellent interpersonal relations

• Excellent understanding of consumer needs

• Proven track record in achieving agreed targets

• An excellent commercial acumen with the ability to anticipate and react to market changes

• Committed to continually improving standards 

• Self-motivated

• The ability to work in a pressurised environment