Inside Sales Specialist

SUMMARY: 
The Inside Sales Specialist is responsible for providing outstanding sales and service support for our customers and territory management team within a fast-paced environment. This role handles a high volume of product sales, price quotes, order entry and delivery scheduling, customer follow-up and related duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
•    Communicate and work effectively with customers, vendors, management, dispatch and other employees.
•    Provide service for Erie Materials’ customers including:
o    Greet customers in person and over the phone in a professional and courteous manner.
o    Provides customers with current building materials product information, current specials and promotions and information on differences between the products we offer.
o    Identify and sell to the customer on additional accessories and other products related to their order.
o    Provide building materials product quotations for the customer.
o    Follow up with customers for potential orders.
o    Take and enter orders into the ERP system.
o    Purchase special order products for customers directly through the vendor; and follow up with customers and vendors as needed.
o    Respond to customer inquiries and complaints.
o    Process cash and credit card sales transactions.
o    Process purchase order and receiving paperwork.
o    Schedule orders for delivery with the dispatcher and/or the Distribution Center.
o    Provide accurate customer information to the accounting department. 
o    Obtain manager approval on pricing issues with customers.
o    Process customer product returns and credits.
o    Provide prospective customer support to Territory Managers.
o    Process back orders.
•    Assist in inventory control, run inventory reports and compare inventory reports to invoices.
•    Work with warehouse management to determine inventory discrepancies.
•    Coordinate special orders through the purchasing department.
•    Coordinate intercompany transfers with the Distribution Center.
•    Organize the showroom literature, samples and displays.  
•    Participate in frequent training on products, sales techniques, and other job-related topics.
•    Maintain customer files including staple, collate and file paperwork. 
•    Provide support to the warehouse and delivery staff, as needed.
•    This position requires minimal travel to training events, customer events, and trade shows, as needed.
•    Additional duties and responsibilities, as assigned.

CUSTOMER SERVICE & TECHNOLOGY INTERACTION:
•    Provide personalized customer service through direct in-person and phone conversations.
•    Communicate with managers, other employees, customers and vendors.
•    Maintain a professional and friendly demeanor in all interactions, both in-person and electronically through technology mediums.
•    Handle customer feedback and complaints efficiently, ensuring customer satisfaction.

QUALIFICATIONS:
•    High school diploma or general education degree (GED) and 2 years of related work experience and/or training in sales; or, equivalent combination of education and experience.
•    A valid driver’s license is preferred.
•    Exceptional time management and organizational skills are required.
•    Knowledge of building materials product is preferred.
•    Ability to read and interpret documents such as job specifications and product manuals. 
•    Ability to read, write and comprehend simple instructions, short correspondence, and memos.
•    Strong basic math skills which include the ability to add, subtract, multiply, and divide in all units of measure.
•    Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 
•    Basic skills using Microsoft Office, Excel and Outlook computer programs or the ability to learn them.
•    Experience working with an ERP system or the ability to learn an automated ERP system.